IT Systems Analyst
Resume:
Henry Reyes
linkedin.com/in/henryr-b**b****/
Houston,Tx
77003
*.********@*****.***
SUMMARY
Results-driven IT professional with a proven track record of leading technical teams, executing complex deployments, and providing high-level AV support to executives. Expertise in hardware/software troubleshooting, system administration, and large-scale project management, including EPIC implementations. Demonstrated ability to work independently, manage remote deployments, and deliver accurate results in demanding environments.
EXPERIENCE
MD Anderson Cancer Center – IT Consultant 2/2024 – 10/2024
● User Access, Asset Replacement & Scheduling: Managed asset replacements, ensuring timely service and user access rights, while coordinating and scheduling 20+ replacements per week, maintaining a full schedule of 4+ replacements per workday through direct customer outreach.
● Helpdesk & Support: Provided exceptional support, using ticketing systems for issue resolution.
● Multi-Request Support & Collaboration: Managed multiple requests while collaborating on IT projects.
● Clinical Deployment & Epic Integration: Deployed mobile workstations and peripherals for Epic at a new clinical site.
MD Anderson Cancer Center – CP Beaker Technical Lead 12/2021 – 12/2023
● Deployment Planning & Team Leadership: Led a 10+ member team for daily/nightly deployments, coordinating schedules with nursing administration and designing network topology diagrams using Visio for efficient hardware deployment.
● Large-Scale Hardware Deployment & Network Remediation: Deployed 3000+ devices (Zebra & HP printers, thin clients, BCA Windows desktops, KVM switches), performing advanced network configuration troubleshooting (including TCP/IP, DNS, DHCP) for optimal Epic Beaker integration.
● Comprehensive Hardware Validation & Readiness: Led Epic TDR, validated hardware via scripted testing, ensured readiness across all inpatient/outpatient, patient/non-patient areas (including structured cabling and cable management), and collaborated with Epic analysts to resolve EPIC hostname issues for successful Go-Live. SKILLS
Technical Leadership & Team
Management: Team coordination,
deployment planning, mentoring.
OS & Hardware: Windows, Linux,
Mac, Installation,
Troubleshooting.
Mobile Device Management
(MDM): Intune, iOS & Android.
Microsoft Systems: Windows
Server (2019, 2022), MS Exchange
(Online/2019), Active Directory,
O365, Intune.
Virtualization & Cloud: VMware,
Cloud migration, VMs.
Networking & Security: LAN/WAN,
Routers, VoIP, CCNA, Firewalls,
VPN, ACLs.
AV Support Lead (Executive
Conferences, Collaboration
Technology, Crestron, Webex,
Teams)
Cybersecurity: Endpoint Security,
Security Patching, Access Control
Lists (ACLs), Firewall
Management, Intrusion
Detection/Prevention Systems
(IDS/IPS).
Cloud & Infrastructure: Azure
Active Directory (Azure AD), Cloud
Infrastructure, System
Administration, Server
Virtualization, Cloud Migration.
Automation & Scripting:
PowerShell Scripting, Automation
Tools.
● Go-Live Support: Delivered critical pre/post Go-Live support, working extended PM and early AM hours to guarantee successful system implementation and minimize disruptions, including log analysis and performance monitoring.
MD Anderson Cancer Center – Level II IT & Epic Support Specialist 01/2020
– 04/2020 [COVID]
● Configured and deployed 500+ hardware units, ensuring compatibility with EPIC Beaker.
● Performed TDR prior to EPIC Go-Live at Med Center campuses and remote MDACC outpatient clinics.
● Managed user accounts and computer systems through Active Directory, including password resets and group policy management.
● Role impacted by COVID-19 transition.
TC Energy [formerly TransCanada] – Level III End User Support Specialist 2017 – 2019
● Endpoint & Mobile Device Support: Provided advanced technical support (Level II/III) for HP hardware and mobile devices, including Mobile Device Management (MDM), encompassing rapid diagnosis, efficient repair, and streamlined imaging processes.
● Active Directory & User Management: Administered Active Directory, expertly managing user accounts, group policies, and permissions, ensuring secure and efficient user access.
● AV & Collaboration Technology: Maintained and troubleshot audio-visual (AV) systems, including Zoom Rooms, Webex, Teams, and Skype, ensuring seamless functionality for remote and local collaboration.
● Ticketing & Asset Management: Utilized ServiceNow and Remedy to manage incidents, track assets, and document troubleshooting steps, maintaining a comprehensive knowledge base.
● Large-Scale System Migration: Led the successful migration of 2000+ users from Windows 7 to Windows 10 and Office 365, demonstrating expertise in large-scale deployments and user onboarding.
● Hardware Deployment and Onboarding: Deployed and configured laptops for new employee onboarding and provided spare devices, ensuring rapid and efficient setup.
● Inventory Control: Managed and maintained accurate hardware inventory records.
● Remote Office Deployments & Training: Independently established training environments and executed complete legacy workstation replacements at remote offices in Tennessee, Louisiana, Nebraska, Oklahoma, and Kentucky, demonstrating exceptional reliability and adherence to strict deadlines while traveling.
Long View Systems – IT Support Consultant & Level III Service Desk 2014 – 2016
IT Service Management (ITSM):
ITIL Framework, Incident
Management, Change
Management, Problem
Management, Service Desk
Operations, ServiceNow, Remedy,
Incident Response.
Communication & Customer
Service: Excellent Verbal/Written,
Client Support.
Project & Documentation: Time
Management, SOPs, Change
Management.
LANGUAGES
English
● Provided desktop system consultant services for clients, including Windows OS upgrades and MS Office support.
● Managed hardware moves, firewall upgrades, and Level II IT support for PCs and mobile devices.
● Delivered remote desktop support via telephone and Skype/Webex, supporting users in remote locations.
AkzoNobel International Paint – Level II Desktop Support Analyst (10/2013 - 12/2013):
● Active Directory Management: User and computer account creation/management.
● Hardware & Asset Management: Coordinated replacements, reimaging, and inventory.
● Data & OS Migration: Windows 7 migration, data migration.
● Incident Management: ServiceNow ticketing, issue resolution.
● Shipping and logistics: Handled the shipping of computer equipment via FedEx and DHL.
Clark, Love & Hutson – Level II & III IT Support Specialist (2012 - 2013):
● Level II/III Support: Hardware, software, peripherals, and mobile devices.
● Active Directory & MS Office: User account management, application support.
● Network & Incident Management: Level 1 network troubleshooting, incident resolution.
● Asset management: tracked IT equipment and software licenses. BECHTEL CORP - Level II Desktop Support Analyst (2011 - 2012):
● PC Imaging & Deployment: Windows imaging, hardware deployment.
● Data & Asset Management: Data migration, hardware relocation, inventory.
● Network & Incident Support: Level 1 network support, incident resolution.
● Security: removal of infected PCs.
Exxon Mobil – Level II Desktop Support Analyst (6/2011 - 10/2011):
● OS Migration: Windows XP to Windows 7.
● Troubleshooting & Software Support: Hardware, software, Lotus Notes, MS Office.
● Data Security & Printer Support: BitLocker encryption, printer installation.
St. Lukes Hospital – Desktop Migration & Level I IT Support (1/2010 – 6/2011):
● PC Imaging & Deployment: Desktop, laptop, peripherals.
● Break/Fix & Software Support: Hardware, software, MS Office.
● Medical Device & Network Support: Tablet PCs, Ethernet activation. MD Anderson Cancer Center – Data Security Consultant (2008 – 2009):
● VPN & Account Management: RSA SSL VPN deployment, PeopleSoft account management.
● Auditing and Compliance: Account auditing.
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