Quality Control Customer Service

Eureka Beard

**** *********** **, ******, ** ****6 US 214-***-**** **************@*****.***

Bringing years of related experience to the table, including basic maintenance tasks, equipment operation, and inspection skills.

Reviewed manufacturing processes.

Assembly line production

Machinery operation

Team management

Supervision

Exceptional organizational skills

Problem resolution

Extremely quick learner

Material handling expert

Microsoft applications skills

Customer service

Material loading and unloading

Production procedures

Communications

MS Office

Numerical controls understanding

Budgets

High School 1993

R. L. Turner High School Carrollton, TX

Quality Control Technologist January, 2024 to December, 2024 Danone North America Dallas, TX

Authored detailed reports on QC findings.

Took proactive steps.

Led the roll-out of SPC metrics across all production lines. Collaborated with external regulatory bodies.

Ensured proper documentation.

Ensured quality control equipment met performance metrics. Implemented enhanced data collection methods.

Implemented validation processes for analytical methods. Set controls and limits.

Professional Summary

Skills

Education

Work History

Production Specialist October, 2022 to July, 2023

Barcel USA Coppell, TX

Began machine operations by programming control units with instructions. Assessed the ongoing operations of [Type] machines and performed troubleshooting to repair over [Number] machines in [Timeframe] while reducing costs by [Number]%. Assisted the shipping line by putting together boxes that would later be filled with finished goods. Maintained proper stock levels on a line.

Established maintenance plans and oversaw repair work to maintain productivity. Put together [Type] products in response to changing daily work orders and individual customer requirements. Assisted in maintaining good manufacturing practices on the [Type] production line. Reviewed operations and conferred with technical or administrative staff to resolve production and processing issues.

Participated in all company-sponsored training sessions in order to improve [Skill] and gain the knowledge required to operate [Type] machine.

Quality Control Clerk September, 2022 to November, 2022 Surlean Foods Dallas, TX

Inspected and reviewed [Type] systems to ensure that they were compliant with [Type] program requirements. Used discretion and good judgment when it came to using company materials and supplies. Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Solved [Type] issues, improved operations, and provided excellent customer service. Quickly identified problems and alerted [Job Title] to any potential project delays. Used appropriate materials to package items like [Product] and [Product] to prevent damage during shipping. Made a recording.

Assessed the conditions of [Type] and [Type] areas and contacted the maintenance department about trash and debris through regular patrols.

Had an excellent attendance record and was always on time for work. Production Specialist March, 2022 to October, 2022 Luxor Staffing Dallas, TX

Began machine operations by programming control units with instructions. Sealed, labeled, and transferred completed containers to pallets for efficient shipping. Assisted the shipping line by putting together boxes that would later be filled with finished goods. Maintained proper stock levels on a line.

Checked finished products for quality and compliance with customer requirements. Read and interpreted standard operating procedures to complete work accurately and efficiently. Fabrication Specialist November, 2021 to March, 2022 Texas Instruments Dallas Support Building (DSB) Dallas, TX Compared product and material color, shape, texture, and grade to established templates, charts, and samples. Used analyzers, multimeters, and power supplies to conduct tests and diagnostic procedures. Took accurate measurements with hand tools, instruments, gauges, and equipment, and recorded the results for official records.

Created and submitted detailed reports to regulatory agencies and company leadership to help drive improvements.

Identified and investigated production issues, as well as assisting management in implementing corrective actions. Customer Care Agent January, 2020 to April, 2020

AI Dallas, TX

Assisted approximately [Number] customers with [Product or Service] questions each [Timeframe]. Helped customers with complaints about the store and products. Built strong client relationships and a reputation for exceeding sales targets. Processed all sales transactions in a timely and accurate manner. Verified that the necessary changes had been made to address the issues raised by customers. Took [Number]+ inbound calls per day and directed them to the appropriate people or departments. Worked with members of the customer service team to provide exceptional service throughout the shopping and purchasing process.

Customer Service Specialist August, 2007 to April, 2008 Deep East Texas Council of Governments Lufkin, TX

Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.

Requested escalation for unresolved issues.

Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.

Internal departments with whom I communicate and coordinate Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies to completion.

Requests and unresolved issues are directed to the appropriate resources. References available upon request.

Additional Information

Contact this candidate