Customer Service Data Entry

Yvan-Pierre Marlier

** ******** **.

Ipswich MA *1938

Tel: 978-***-****

e-mail: *********@*****.***

Summary of Profile: Experienced professional with skills adaptable to different industries. Demonstrated skills in:

Leadership Conflict Management

Teaching Mentoring

Budgeting Problem Solving

Linguistic Work Multicultural Relations

US Work Status: Legal US resident (Green Card)

Experience: Global Child (March 2024 - Present)

Responsibilities: French & Spanish Teacher

Creating and teaching language lessons in French and Spanish for pre-K to Elementary age students.

Experience: Sports Medecine North (May 2023- September 2023)

Responsibilities: Patient Services Representative

Bilingual (Spanish-English) customer service representative for a medical practice; checking patients in and out of their appointments; answering billing and insurance related questions; securing additional out-patient appointments for imaging requests etc…

Experience: Esquire Moving (May 2022-August 2022)

Responsibilities: Customer Service

Office work: updating contract folders for daily moves; data entry;

assisting customers by phone at various moving stages; using Spanish to communicate with movers and customers.

Experience: Cyracom (May 2020 to April 2022)

Responsibilities: Phone Interpretation (Contractor position)

Consecutive interpreting, via telephone, in Spanish, French and English to a wide array of clients in the following fields: Medical, Legal, Business etc….

Experience: Apple (January 2018 to May 2019)

Responsibilities: Tri-Lingual Customer Relation Adviser

Aiding customers experiencing issues with Apple products in English, French and Spanish. Using conflict management skills to find a positive resolution

Using Apple-based programs (part of Core test group) and databases to monitor and investigate cases. Educating customers and technicians on Apple policy.

Negotiating with Apple Stores and Third parties (Repairs, Resellers, Couriers, banks etc…) to ensure customer satisfaction.

Creating group presentations; creating javascript and Applescript shells for Text-expanders.

Continued learning of Apple standard software (database, research tools etc…).

Experience: Hull Enterprises (July 2017 to November 2017)

Responsibilities: Cabinetry, Painting, Home Theatre Installment

Assisting in general contractor projects at the wood shop and on various worksites.

Experience: CSG Inc (Danvers) (With Office Team Temp Agency)

August 2016 to November 2016:

Responsibilities: Drafting of floor plans

Creation and organization of hundreds of supermarket floor plans with MS Visio;

communication with the District Managers on the field. Also, liaising with the VP and HR Departments regarding project requirements, coordination, progress, approval, shipping and more.

Experience: The Gathering (Salem MA) June 2012 to December 2016

Responsibilities: Music and Teaching Ministries Achievement: Organizing and presenting Bible studies for church and home group. Music direction and accompaniment (Vocals, Guitar, Bass, Drums…) for various church and home group events (Sunday Services, Concerts, Open Mics…)

Experience: Captivate Networks (Elevator Broadcasting Wireless Screens Network) Chelmsford MA, Jan. 2008 to January 2009

Responsibilities: Network Operation Center Technician

Customer Service (ScreenCenter, outages report, repairs), outage detection and software troubleshooting, hardware repairs supervision (scheduling software configuration), administration of database sites (creation and update). I was able to gain more knowledge, regarding wireless networks, while working in a high-stress environment.

Experience: Sea Change Systems (IT Support Consultant) Danvers, MA 2007-2008

Responsibilities: Systems Specialists

Server, Desktop, Laptop, repair and maintenance; Build and support servers and desktop computers. I managed backup systems, antivirus and anti-spyware systems. I also provided technical support remotely over the phone, and on-site for Sea Change internal network and Sea Change corporate clients.

Experience: Balsam Technologies (IT Support Consultant) Gloucester, MA 2006

Responsibilities: Junior System Engineer

Server, desktop, laptop repair and maintenance; I managed backup systems, antivirus and anti-spyware systems. I also provided technical support remotely over the phone, and on-site for B.T. internal network and B.T. corporate clients

Experience: EBSCO Publishing: Ipswich, MA 2006

Responsibilities: Abstractor

Creating abstracts of articles from various newspapers and magazines for EBSCO database. I learned how to create abstracts and I did some translation work from English to Spanish.

Experience: Sea Rock Estates: Manchester, MA 2005-2006

Responsibilities: Painter

Maintaining and renovating apartments and buildings. I was part of a painting team that worked indoors and outdoors to update buildings.

Experience: Balsam Technologies: Rockport, MA 2004

Responsibilities: Network Technician

Installed computer networks including fiber-optic cabling. Expanded my knowledge of computer networking through an entry-level position.

Experience: Danvers High School Danvers, MA 2004

Responsibilities: Substitute History & French Teacher

Organized high school-level French & History classes for grades 10-11 and evaluated the progress of the students. Educated and monitored student performance in the midst of a challenging environment. Also, I had the opportunity to mentor students who were interested in pursuing college degrees in history and French.

Experience: Cole School & Boxford, MA 2001-2003

Spofford Pond School

Responsibilities: Spanish Teacher

Organized and taught elementary-level Spanish to grades 1-4 ; evaluated the progress of the students; presented artistic (guitar lessons/French)

Lesson, after-school programs; organized cultural field trips. I was able to enrich the lives of these young children by the various aspects of the Spanish language and culture, through classroom lessons, music and field trips.

Experience: Cape Ann Waldorf School Beverly Farms, MA 2000-2001

Responsibilities: Spanish Teacher

Created the curriculum for elementary-level Spanish; taught grades 1-8 and evaluated the progress of the students. Created a language curriculum for an entire school which was quite a challenge, due to the various age groups. This job taught me to stretch my educational and creative outlook.

Experience: Various Elementary Schools Belgium 1989-1999

Responsibilities: Protestant Religion Teacher

Organized and taught an introduction to Protestant religion to elementary-age children. I was able to meet the challenge of conveying the basic principles of this religion to students who came from all over the world and, in some cases, I had to present the lesson in different languages.

Education: Teaching diploma for elementary-age children from the Institut Supérieur Protestant de Sciences Religieuses in Brussels (Superior Protestant Institute of Religious Sciences).

Certified Web Developer as of 2011 (HTML, CSS, XML, XHTML, PHP,

MySQL, Ajax …) Please see: my portfolio

Computer Skills: Knowledge of Windows 10 and previous OS; Mac OS X; excel; Visio, iLog, Core, SEMS, SAP, GSX

Linguistic Ability: FRENCH

ENGLISH

SPANISH

DUTCH

Sworn translator at the Belgian Court of First Instance

Former member of the Belgian Chamber of Translators, Interpreters and Philologues.

Interests: Simultaneous interpretation for various organizations; cross-cultural relations, guitarist and musician, hiker.

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