Customer Service Experience

JOICE MAKASINAG PANGANIBAN

Victoria Reyes city of Dasmariñas Cavite, Philippines

Contact no. 090********

Email address: ***************@*****.***

Professional Statement:

Customer-oriented professional with 2 years of combined experience in retail and the fast-food industry. Proven track record in providing exceptional service, managing transactions, and ensuring a positive customer experience in high-volume and fast-paced environments. Personal Information: Work Experience:

June 2023 – November 2024 Sales Clerk

SM City Supermall - Dasmariñas, Philippines

• Consistently surpassed sales targets through strong customer service and in-depth product knowledge.

• Played a key role in improving inventory management processes, significantly reducing stock discrepancies.

• Effectively resolved customer inquiries and complaints, ensuring high levels of customer satisfaction and loyalty.

August 2022 – February 2023 Crew member (Assembler) MANGINASAL Philippines Inc - Taguig, 1630 Metro Manila, Philippines

• Maintained high standards of cleanliness and organization, ensuring compliance with health and safety regulations at all times.

• Played a key role in helping the team meet and exceed daily service goals, ensuring fast and efficient operations during peak hours. Personal Info:

Age : 21 yrs. old

Gender : Female

Weight : 102 Lbs.

Height : 4’11

Nationality : Filipino

Educational Background:

College : Asian Institute of Science and Technology (Aisat) Course : Bachelor of Science in Tourism Management Year : 2024 – 2024 (undergrad)

Tertiary : Laiya Integrated National High School

Course : TECHNICAL VOCATIONAL AND LIVELIHOOD

Year : 2020 - 2022

I hereby certify that above information is true and correct to the best of my knowledge. I understand that if any information given above is found false/incorrect, my candidature is liable to be rejected.

JOICE M. PANGANIBAN

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