Room Attendant Inventory Management

JACQUELINE PONCE

Pomona, CA ***** 909-***-**** *************@*****.***

Responsible individual with experience working at several hotels and resorts in a housekeeping capacity. Looking to bring reliable and well-developed skills as a guest room attendant to a new organization. Achieved significant improvements in room cleanliness and inventory management, showcasing a blend of hard and soft skills to drive positive outcomes.

Guest Relations Linens and toiletries replacement

Cash Handling Drawer management

Cash handling expertise Customer Satisfaction

Room Attendant, 06/2023 - 05/2024

Doubletree By Hilton – Ontario, CA

Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.

Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications. Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.

Room Attendant, 03/2020 - 12/2022

Element Hotel – Ontario, CA

Enhanced guest satisfaction by providing thorough and timely room cleaning services. Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.

Warehouse Worker, 11/2019 - 11/2019

Amazon – Eastvale, CA

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Enhanced warehouse efficiency by implementing effective inventory management and organization systems.

Reduced order processing times with streamlined picking, packing, and shipping procedures. Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Room Attendant, 04/2019 - 10/2019

Sheraton Hotel & Resorts – Pomona, CA

Provided excellent customer service through friendly interactions and attentive response to guests'' needs. Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.

Housekeeping, 02/2016 - 10/2018

Casa Colina Hospital – Pomona, CA

Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning. Cashier, 08/2009 - 01/2016

Food4Less – Pomona, CA

Enhanced customer satisfaction by providing efficient and accurate cash transactions. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Certificate of Achievement : Office Skills, 05/2018 Mt. San Antonio College - Walnut, CA

EDUCATION

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