Customer Service Account Manager
Resume:
SAMUEL MORRIS
North Kansas City, MO *****
816-***-**** - *******************@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY
Motivated individual with potential and experience in customer service. Skilled in building customer relationships and understanding customer and team member needs. Strong communication and interpersonal skills for providing superior customer service. SKILLS
Account Management
Customer Service
Written and Verbal Communication
Teamwork and Collaboration
Client Relations
Time Management
Organization
Attention to Detail
WORK HISTORY
02/2019 to Current Account Manager
Fulfillment Plus, Inc – North Kansas City, MO
Increased client satisfaction by building strong relationships and addressing their needs promptly.
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• Manage 3PL and EDI systems on client's behalf.
• Use sharp problem solving skills to effectively assist the client's needs.
• Accurately fulfilling all shipping needs in the required timeframe. Coordinate with the warehouse staff to ensure all fulfillment will be accomplished in a timely and suitable manner.
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07/2017 to 02/2019 Lead Driver
Hy-Vee – Raytown, MO
Improved customer satisfaction ratings by providing timely deliveries and prompt communication with customers.
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Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
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04/2016 to 07/2016 Sanitation Worker
Schwans Fine Foods – Salina, KS
Increased client satisfaction by building strong relationships and addressing their needs promptly.
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• Manage 3PL and EDI systems on client's behalf.
• Use sharp problem solving skills to effectively assist the client's needs.
• Accurately fulfilling all shipping needs in the required timeframe. Coordinate with the warehouse staff to ensure all fulfillment will be accomplished in a timely and suitable manner.
•
EDUCATION
05/2016 High School Diploma
Salina High School South - Salina, KS
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