Case Manager Customer Service
Resume:
Keshar Patel
Lynn, MA *****
************@*****.***
Work Experience
Therapeutic Staff Support
North Suffolk Community Services-Revere, MA
March 2024 to Present
in home therapy and therapeutic training and support for youth and parents (working on family units) Server
Gordon Ramsay North America-Boston, MA
June 2023 to Present
all server duties
Clinician/Case Manager
Eliot Community Human Services-Waltham, MA
September 2023 to March 2024
emergency STARR placement for 6 DCF kiddos
Server
PJ Whelihan's Pub & Restaurant-Hatfield, PA
September 2022 to December 2022
all server duties
Server/Mixologist
craftsman row saloo-Philadelphia, PA
May 2022 to October 2022
all server duties, make famous milkshakes and alcoholic shakes Server/Bartender
Drury Beer Garden-Philadelphia, PA
May 2022 to October 2022
all server duties, work center city SIPS, make drinks for citywide happy hour Cashier and Customer Service
Philly Style Pizza and Grill-Philadelphia, PA
August 2020 to June 2021
• Stay up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
• Apply communication and problem-solving skills to resolve customer complaints and promote long- term loyalty.
• Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Greet new customers, discussed specials, took orders and built immediate positive connections with guests.
• Bag take out orders efficiently and accurately.
Busser/Food Runner, Hostess
Via Marconi's Pizza Pub-Hatfield, PA
September 2019 to June 2021
• Collect trash, wipe up spills and remove trays to maintain fresh and clean customer areas.
• Keep close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Check dining area supplies, including linens and wrapped silverware, and replenish low stock.
• Transport dirty utensils, dishes and trays to kitchen to support efficient cleaning.
• Work quickly, communicate with other staff and always look for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Organize and clean sections by sanitizing and cleaning table, counter and kitchen surfaces.
• Monitor dining room inventory and replenish as necessary.
• Monitor dining room and evenly distribute customers to server sections.
• Keep an eye on the dining room to efficiently and quickly serve customers.
• Take reservations and to-go orders by phone, answer customer questions and informed of accurate wait times.
• Bag take-out orders.
• Watch dining area staff to evaluate server loads and calculate accurate wait times. Internship
Temple University-Philadelphia, PA
October 2020 to May 2021
• Conduct mock contact tracing calls with students taking the contact tracing training program at Temple University.
• Provide criticism and grade the performance of students conducting calls, while pretending to be the patient.
• Help students improve their communication skills, while equipping them with accurate and up-to-date information.
Corps Member
Jumpstart-Philadelphia, PA
October 2020 to May 2021
• Provide individualized attention and positive adult-child relationships to prepare children attending preschool in low-income neighborhoods for success.
• Implement early childhood curriculum, support family involvement, and promote children’s language and literacy skills.
• Collaborate with a team of Corps members to plan weekly in-classroom activities twice a week.
• Receive intense training and professional development in early childhood theory and practice, language and literacy development, leadership skills, and communication with families. Hostess
Arpeggio B.Y.O.B.-Springhouse, PA
June 2020 to August 2020
• Cultivate positive guest relations by managing information and orchestrating speedy seating.
• Monitor seating area and check restrooms often to keep spotless.
• Govern dining area with natural leadership talents and organizational strategies focusing on balancing guest and business needs.
• Supervise server balance and monitor table turnover to accurately seat customers and keep customers happy.
• Monitor dining room and evenly distribute customers to server sections.
• Keep an eye on the dining room to efficiently and quickly serve customers. Sandwich Artist
Subway-Hatfield, PA
July 2019 to September 2019
Engage with customers while preparing their food for them. Maintain clean, sanitized and well-organized food preparation zones. Communicate menu item information and offer suggestions to promote featured products. Operate manual and electric appliances to peel, slice and bake food. Wipe counters and sanitize equipment to maintain clean food prep and dining areas. Assist guests, including offering personable greetings and taking orders. Opening the store and preparing food items for the day (baking bread and cookies, cutting vegetables, etc.)
Work the cash register, take inventory, and perform cash drops. Customer Service Representative
Newtech Dental Laboratories-Lansdale, PA
February 2019 to April 2019
• Execute billing tasks and recorded information in company databases.
• Determine proper codes for medical records and patient services.
• Take incoming cases sent in by dentists, enter data in system and print tickets for work instructions, and sent out cases into the lab for completion.
• Check all cases before they are sent back, fix any errors, bill for the case, and package cases to be shipped back.
Hospital Volunteer (Gift Shop)
Abington Hospital-Lansdale, PA
June 2017 to March 2019
• Provide support and companionship to patients in need of assistance.
• Maintain an organized checkout area, sweep floors, and empty trash cans.
• Stocked merchandise at the start and end of each shift, arranging according to expiration dates.
• Greet customers and help with product questions, selections, and purchases including in-store and e- service transactions.
• Restock, arrange and organize merchandise in front lanes to drive product sales.
• Count cash in the register drawer at the beginning and end of shift. Sandwich Artist
Subway-Easton, PA
June 2015 to January 2019
• Engage with customers while preparing their food for them.
• Maintain clean, sanitized and well-organized food preparation zones.
• Communicate menu item information and offer suggestions to promote featured products.
• Operate manual and electric appliances to peel, slice and bake food.
• Wipe counters and sanitize equipment to maintain clean food prep and dining areas.
• Assist guests, including offering personable greetings and taking orders.
• Opening the store and preparing food items for the day (baking bread and cookies, cutting vegetables, etc.)
• Work the cash register, take inventory, and perform cash drops. Education
Bachelor's in Health Professions
Temple University Philadelphia - Philadelphia, PA
High school diploma
Skills
• Databases
• Excellent care for detail
• Busser
• Highly dependable
• Serving Experience
• Guest services
• Leadership
• Host/Hostess
• Serving
• Fast learner
• Guest Relations Experience
• Guest Services
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