Quality Assurance Qa Engineer

CHAITANYA KOMMINENI

Oklahoma City, OK 402-***-**** ***************@*****.*** linkedin.com/in/chaitanya-kommineni-a289a6104

Sr Software Quality Assurance Engineer

A results-oriented Lead Software QA Engineer with extensive experience throughout the Software Development Life Cycle (SDLC). Proficient in roles as a Developer, Test Engineer, Leader, and Business Systems Analyst (BSA), with a proven track record of driving efficiency and quality. Expertise in leading agile ceremonies, fostering collaboration, and creating a positive, high-performance team environment. Skilled at tackling complex testing challenges by developing innovative frameworks, tools, and automation solutions using Jenkins and continuous integration pipelines. Adept at mentoring teams and ensuring the seamless execution of projects with effective issue resolution, promoting a conflict-free work environment. Demonstrated ability to build in-house tools and frameworks that enhance testing efficiency and scalability. Extensive experience with regulatory compliance standards, including FDA regulations, GxP, and ISO, ensuring high-quality software solutions in highly regulated environments.

CORE COMPETENCIES

Cross-functional Collaboration Critical Thinking Willingness to Learn Designing the Automation Framework Facilitate UAT handoffs and collaborations Mentored and Suggested Best Testing Practices Building Tools/Automation Scripts and Training Cross Functional Teams Facilitate Scrum and SAFe® Events Agile Methodologies Situational Awareness Conflict Resolution Team Building Coaching Servant Leadership for Multiple Teams / Projects Backlog Management Agile Project Management Kanban Scrum Scaled Agile Framework(SAFe) SDLC Process Improvement Problem Solving TDD Pair Programming Collecting metrics and Forecasting Challenges(Sprint Burndowns, Dashboards in JIRA and Confluence, Capacity/Velocity) Maintaining the Backlog Updating the Requirements received Through Understanding of Business Project Management Unit Testing Integration Building Automation Scripts Inbound VS Outbound calls, messages testing Load Testing Techniques Unit Testing Functional Testing Regression Testing Integration Testing Robot framework Compliance and Security testing.

TOOLS & TECHNOLOGY

Linux Windows Java Python Shell XML JavaScript Nodejs Google Cloud Platform SQL Server Informix

SQL Server Management Studio DB Visualizer DB weaver TCP/IP HTTP FTP SOAP Services Rest Services Postman SOAP UI Lotus Notes JIRA Share Point Salesforce Confluence Eclipse Selenium TestNG HP QC Jenkins JMeter Test rail Git Hub Microsoft Office API Smart Bear ServiceNow Node JS SQL Informix Active MQ Cypress

PROFESSIONAL EXPERIENCE

West Technologies (CX360 INC), Oklahoma City, OK - Remote October 2015 – February 2025

Lead Software QA Engineer / Safe Agilist / Developer for Product Team and CVS Pharmacy (till 2020), November 2019 – February 2025

Test the functional changes (including Call flows) on Calls and SMS sent to patients of CVS Pharmacy and perform Performance test on the latest code base and the respective databases.

Leading, Managing, Mentoring and Assigning the task to the Testing Team (Manual and Automation) which also includes educating them on Agile Methodology and Automation Testing techniques.

Providing Estimates, Resource plans based on the Business requirement document for legacy BAU teams.

Responsible for final sign-off on all releases, ensuring QA has met a standard which includes regrouping with Development to ensure completion of Backlog.

Participating on Daily Standup call, Sprint planning and Retrospective meeting and communicate the detail related to QA.

Enforcing quality processes and methodologies across the IT division and become responsible for maintaining standards.

Working with Human Resource on end to end hiring process which includes from reviewing and selecting the resume for interview, interviewing the selected candidate on required skills and finalizing for the role.

Experienced working on GCP, GIT integrations

Preparing Work Breakdown Structure, QA Test Strategy, QA Testing Project Plan, QA Effort Estimates and Resource Planning, Automation needs identification, planning and implementation.

Peer reviewing the QA Test Cases/Scenario for Configuration, Conversion, Integration, and Reporting streams and verifying identified defects through defect tracking tool ‘Testrail’.

Working closely with Client, Test team members, Business analysts and Developers in trouble shooting critical defects and effectively communicating to cross-functional team (Offshore and Near Shore) members on defect resolution.

Participating in Scrum Meetings (Agile Projects) and Weekly Meeting (Waterfall Projects) project meeting and providing QA status by highlighting risks, issues, concerns, and delays.

Facilitating Defect Triage meeting and informing Senior Management of Risks / Issues discovered while testing.

Providing support to business team while performing UAT testing as a Test Manager and obtained UAT Completion Certificate from the business team for the completed features.

Performing the Feasibility Analysis on possibility of Automation for the projects as needed basis.

Provided ongoing training to the new resources as needed basis on QA Processes, Procedures and Best Practices.

Working with the project management team on resource (Onshore/offshore) demand for the projects.

Verified and approved the timesheet of the resources.

Established CI/CD process for the team.

Established load test framework and made sure all other teams implemented it by adjusting the framework based on client needs across QA org.

Developed and maintained performance reviews for the team members.

Scheduled monthly One on One to identify and understand problems from team members and help them wherever needed.

Defined roles and responsibility for QA team, developed professional development plans and succession plans for the QA technical resources, provided continuous feedback through coaching, mentoring, formal review on their performance and also coordinated appraisal.

Implemented TCoE (Testing Center of Excellence) recommendations on best practices for QA disciplines and recommended improvements to better these disciplines within team as a whole.

Performed continuous assessment & process improvement of testing and quality practice.

Identified project risks and took appropriate risk mitigation actions.

Played key role in making possible to move to Agile Scrum methodology, customized the QA process as required and rolled out tools to support Agile Scrum methodology.

Responsible for QA budget, quality of Testing Activities and Deliverables, Resource On-boarding, and Test Management.

Participated in weekly project meeting and provided QA status by highlighting risks, issues, concerns, and delays.

Facilitated Defect Triage meeting informed Senior Management of Risks / Issues discovered while testing.

Mentored and coordinated team for successful test deliverables as scheduled.

Owned and created Defect Density metrics and shared with the Client Success teams.

Actively involved in velocity and metrics calculation which would be presented to client.

Developed code for the new mosaic team using node.js and Google Cloud for deployments and actively involved in design discussion, testing, demoed features to PO for his acceptance.

Ensured that the ISO audits are performed on all the work done by our org at regular intervals and cleared all external audits .

Senior Software Quality Assurance Engineer for West Technologies / CVS Pharmacy, October 2015 – November 2019

Test the functional changes (including Call flows) on Calls and SMS sent to patients of CVS Pharmacy and perform Performance test on the latest code base and the respective databases.

Involved in gathering the Functional Specifications from the Business and preparing necessary technical specifications.

Performed Requirement analysis, Test data identification, Test case design, Test Script design, Maintenance of test data both in QC and share drive, Test Case Execution, Test Script Execution, Logging Defects and following up till closure.

Test Execution include Functionality testing, Regression Testing, Data Recovery testing, Application testing and End-End testing.

Involved in testing the functionality on different browsers like IE, Google chrome, Firefox.

Defect logging and tracking in HP QC

Developed automation framework for Regression scenarios utilizing Java, TestNG and Selenium Web Driver.

Developed automated test scripts for cross-browser (Internet Explorer, Google Chrome, Mozilla Firefox), Regression testing.

Built Load test framework used across QA org.

Performed load testing using JMeter for a variety of systems, including web services, HTTP, databases, and Java code, ensuring the scalability and performance of applications under heavy traffic conditions.

Handled dynamic web elements and implemented parameterization for data-driven tests and wherever required.

Experienced in working on SOAP UI pro to test Rest services.

Handled test execution in multiple environments within the framework.

Estimated effort, organized daily stand-up meetings, tracked impediments to closure, communicated test execution and summary reports.

Documented Requirements, Test cases, Test results, Test procedure, Risks, Deviations and reported to client.

Estimated effort, organized daily stand-up meetings, tracked impediments to closure, communicated test execution and summary reports on a daily basis.

Created Test Plans, Short Test Plans, Test Summaries and Short Test Summaries for each release.

Incorporated SQL query execution manually and automated using Selenium web driver (using JDBC).

Estimated effort, organized daily stand-up meetings, tracked impediments to closure, communicated test execution and summary reports.

Extensively worked on Defect Management, Tracking and Reporting.

Involved in triage calls for Bug fixture and discuss about the project.

Scheduled Kick Off Meetings with users to understand the application, discuss the scope of testing and deadlines to deliver data to UAT team.

ADDITIONAL RELEVANT EXPERIENCE

Wipro, India

Testing Team Lead - LabCorp

Projects: LabCorp Laboratory Systems (LCLS)

The scope of LCLS project is to verify the windows Application and respective database that deals with patient information, tests that needed to be performed and respective results. It also deals with migration of ICD9 codes to ICD10 codes in the application and its corresponding testing both in front end application and in database.

Projects: LabCorp Worksheet Systems (LCWS)

The scope of LCWS project is to test the Application (both in front end and database) that deals with patient information, tests and corresponding worksheets associated to the Tests that needed to be performed and respective results.

Projects: eAssist

The scope of eAssist project is to verify the customer care portal (web application) that has information of patients, doctors, patient appointments, tests to be performed and to be performed on a patient.

Project: Specimen Integrity System (SIS)

LabCorp’s Specimen Integrity System (SIS) is a front-end operations system designed to reduce or eliminate common errors introduced through manual procedures. This system incorporates both a Front-End System (FES) and a Storage and Retrieval System (SRS).

Extensively involved in managing and leading team in Testing Process that include Test Planning, Test Estimation, Test script design, Test Designing, Test Execution - Integration & System Testing, UAT Support, Onsite Offshore Coordination, Client Interactions & coordination between various stake holders in identification of Defects and potential design errors and seeking closure for the same.

Developed Test Plans, Test Summaries for each release.

Involved in end-to-end functional testing of the application.

Involved in Reviewing the Test Cases and Test scripts prepared by the Team Members.

Developed automated test scripts for cross-browser (Internet Explorer, Google Chrome, Mozilla Firefox and Safari), performed Functional, Regression, and Smoke testing for each release.

Handled dynamic web elements and implemented parameterization for data-driven tests and wherever required.

Handled test execution in multiple environments within the framework.

Responsible for developing automated regression suite and ensure the suite is ready, reviewed & maintained regularly.

Experienced in testing Stored procedures.

Owned and maintained all the testing documents/deliverables in Quality Center.

Involved in Internal and External audits for LabCorp Testing project.

Involved in Biweekly meetings held between client and Wipro showcasing status of the project and suggest project/process improvements.

Involved in presenting SWOT analysis done on the project to Manager on monthly basis in project meetings.

Provided a quick solutions and technical guidance to other IT staff members, assisting work problems requiring a good problem-solving skills.

Proficiently handled team size of 10 without any issues.

Responsible for allocating tasks to the resources on a daily basis and following up till closure.

Responsible for delivering all deliverables to client without any delay.

Extensive experience with regulatory compliance standards, including FDA regulations, GxP, and ISO, ensuring high-quality software solutions in highly regulated environments.

Performed ISO audits for the teams work and submitted the reports at regular cadence.

Senior Test Engineer - 1-800-Flowers.com, Inc.

Project: 1800Baskets/ 1800Flowers shared website Enhancements

The scope of the project was integrating new 1800baskets.com website into the existing 1-800-Flowers.com consumer website. The fusion of the two e-commerce sites would facilitate customers shopping for baskets and flowers from the same website URL by simply toggling between the brands. The consumer website is controlled by two different Admin sites for the both brands. 1800Baskets/ 1800Flowers shared website enhancements was implemented to enhance the web performance by making the checkout simple and feel good.

Project: 1-800-Flowers.com enhancements

1-800-Flowers.com maintains strategic online relationships with a number of online services (Micro-sites and Corporate-sites); including Gift University, Bank of America, America Online, Microsoft Network (MSN), and Yahoo. This is a web based application designed to order and request various products from 1-800- flowers.com.

Involved in Requirements Analysis, Test Data Preparation, Design Test Cases as per End User Specifications. Interact with the onsite team to deal with clarifications, Production Releases Code deployments etc.

Extensively worked on test case development and Execution using QC and scripts on QTP, Selenium tools.

Involved in creating and updating defects till closure.

Provided training to the new teams in developing and maintaining the test cases.

Prepared user documentation on application process and provided the end user training on using workflows and navigating across the portal sites.

Assist test lead during test planning.

Involve in test cases review meeting along with the test lead.

Involve in smoke testing on initial software build.

Execute test cases by using test data on SUT in test environment to detect defects.

Involve in defect reporting and tracking.

Conduct Retesting and Regression testing on every modified functionality to close bugs.

Coordinated the testing activity for Positive & Negative testing, Data Validation, and GUI Testing.

Involved in Database testing using SQL server.

Involved in Recovery based testing.

Assist in planning, implementing, and documenting the user acceptance testing for the UAT Lab.

Scheduled and attended Kick Off meetings.

Test Engineer - Windstream

Project: B3 Tool

The scope of this project is to testing the enhancements done on B3 Tool which is a web application used by Customer care representatives, Tech support solutions team and Admin team which has all data related to customer, the billing details, issues faced by customer and provides access to order products of Windstream on customer request.

Requirement analysis, Test case design.

Test data identification, maintenance of test data.

Test Execution- Functionality testing, Business - End to End testing, Regression Testing, Database testing.

Defect logging and tracking HP QC.

Documented the test cases, test results, test procedure and reported to team lead.

Estimated effort, organized daily stand-up meetings, tracked impediments to closure, communicated test execution and summary reports.

Interacted with external teams for environment/license issues, external services availability and worked towards resolution.

Test Engineer - Gas South

Project: The scope of this project is to test the customer portal that takes the data from customers related to Turn on the service or switch the service to Gas South and Data Manager is the tool that process the data of customers into excel and stores the respective data in share drive on hourly basis backend team further process or place the order and send the processed order to billing team accordingly.

Testing customer enrollment portal using Web testing and Database testing techniques.

Understanding functional specifications and business logics.

Storing all related data (like Test cases developed, screen shots of execution) in share drive.

Ensure Traceability of test cases back to the Business requirements.

Involved in Functional, Regression and User Acceptance Testing.

Involved in testing during production releases.

Extensively used SQL scripts/queries for data verification at the backend.

Used to interact with the onsite team for dealing with clarifications, Production releases Code deployments etc.

Delivering the deliverables on time.

Requirement analysis, test case design, test case optimization and test case modification, test data identification, maintenance of test data, test execution.

Defect logging and tracking.

Preparation of bug report and following up till closure.

Systems Engineer/Lotus Notes Administrator - Red Bull Service Desk

Handled calls from Red bull staff related to system issues or Lotus Notes related issues.

Worked on software deployments.

Involved in Bulk software deployments.

Experienced in working with Active Directory.

Handled network related issues too.

Provided on the spot resolutions to all the issues faced.

Worked on network printers and resolved related issues.

Oversee development and maintenance of computer systems.

Identify departmental needs and make suggestions regarding technical direction.

Configure and install computer systems.

Test software applications and systems.

Analyze user’s needs.

Create manuals and detailed sets of instructions including algorithms that tell computers what to do and how to use software’s.

EDUCATION

Bachelor of Technology, BTech, Electronics and Communication Engineering

Jawaharlal Nehru Technological University

CERTIFICATION

Safe 5 Scrum Master (SSM) Safe 5 Agilist (SA)

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