Customer Service Quality Assurance

Skills

Experience in a fast-paced, deadline-driven environment Excellent Customer Service Skills

Self-starter with professional manner and appearance Quick Learner Highly organized with superior attention to detail Excellent communication skills Strong ethical behavior, high moral character Honesty and Integrity Excellent teamwork collaboration Able to meet quality assurance goals Experience/Employment Summary

Housekeeper

August 2022 – April 2023

Augusta Marriott Convention Center, Augusta, GA

Responsible for professional cleaning disinfecting of hotel rooms and suites. Duties include, but are not limited to the following:

• Clean and disinfect bathrooms, clean refrigerator, microwave, dust and polish furniture, dry and wet mop, vacuum, clean base boards, take out trash, windowsill cleaning, organizing, simple touch-ups for stay over guests, heavy duty cleaning as required. Other duties as assigned.

• Restocking guestroom amenities like toiletries, drinking glasses, and notepads

• Organizing and stocking housekeeping carts

• Ability to work independently and remain motivated Order Picker

December 2021 - April 2022

CVS Distribution Center, Augusta, GA

Demonstrated skills and ability to work with other dedicated individuals in a fast-paced warehouse environment to fill orders for shipment. Duties included the following:

• Carefully and skillfully read store orders from a tablet to determine items ordered

• Reviewed descriptions and proficiently locate items by bin location

• Pull quantity of merchandise and place in containers to be shipped to CVS Stores

• Double-checked all orders for accuracy, placed on conveyor belt to be packaged

• Cleaned work area at end of shift

Professional Crew and Lead Packer

August 2019 – August 2021

Ellefson Transportation Group, Augusta, GA

Demonstrated skills and ability to use methods and materials to relocate homeowners in a proficient and professional manner. Duties included the following:

• Responsible for expertly wrapping and boxing up the contents of a household to prepare customers for relocation

• Provided efficient furniture disassembly and assembly

• Carefully loaded contents onto the truck and unloaded appropriately

• Transported householder’s belongings to the destination in a safe manner

• Responsible for transporting the crew to and from the worksite

• Collaborated with the team to provide a successful move to ensure customer satisfaction Keshia R. Jenkins 2338 Milan Court

Augusta, GA 30906

Phone 762-***-****

*************@*****.***

Packaging Associate

May 2017 – June 2019

Pactive Evergreen, Augusta, GA

Provided support for the operations team. Duties include, but are not limited to the following:

• Worked safely to feed material into machines, inspected product for defects and packed finished goods in the correct configuration

• Performed quality checks and ensured correct counts on various product sizes and packed appropriately

• Made minor machine adjustments to minimize interruptions and ensure quality product

• Replaced adhesive tape in hand tapers and automatic sealing machinery

• Ensured that any finished goods or work in progress identification labels were present and placed in the correct position

• Stacked finished product to correct configuration and made ready for transportation Machine Operator

April 2015 – March 2017

Quad Grapics, Augusta, GA

Duties included the following:

• Responsible for keeping machines loaded with paper to print catalogs and sales papers

• Made sure machines were filled with ink

• Ensured material printed correctly

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