Software Test Engineer

CODY ARMSTRONG

Software Test Engineer

Portland, OR 97218 970-***-**** ****.*.*********@*****.*** https://www.linkedin.com/in/codylarmstrong/

I am an information technology and quality assurance professional dedicated to organizational success through technical expertise, innovative solutions, and collaboration. Skilled in triaging complex software and driven by a strong interest in emerging technologies like AI and semiconductor advancements, I strive for continuous personal and professional growth.

PROFESSIONAL SKILLS

Software Quality Assurance Testing Workflow Optimization Agile methodologies (Scrum, Kanban) and team leadership CI/CD pipelines (Jenkins, Azure DevOps, GitHub) Version control: Git, GitHub, GitLab Test planning and implementation suites via TestRail Defect tracking and management (Jira, Azure DevOps) Test automation frameworks (Selenium) Performance and load testing (JMeter, LoadRunner) Manual testing

(Functional, Integration, Regression, UAT) Communication Problem Solving Time Management Data Analysis Process Improvement Performance monitoring and management Organizational management

PROFESSIONAL EXPERIENCE

Feb. 2024 – Present Q.A. Software Test Engineer Experis Portland, OR

• Increased test coverage by 20% in Q1 by managing 3,000+ test cases in TestRail and utilizing analytics to close critical coverage gaps in proprietary VR software.

• Executed an average of 20 weekly full test runs, maintaining a 98% accuracy rate in daily QA reports and ensuring consistent updates to managers and clients.

• Reduced bug resolution time by 15% through efficient vetting, verification, and editing of 25+ Jira- reported defects per week prior to client review.

• Delegated and tracked tasks in Jira to streamline workflows for junior-level Test Associates, enhancing overall team efficiency.

• Collaborated with pod-based teams under Agile methodologies and maintained accurate documentation to support timely, high-quality product releases.

Aug 2019 – Jul 2023 Technical Support, Q.A. Tester ON1 Inc. Portland, OR

• Executed daily functional and regression tests on 40+ nightly builds and five monthly beta releases, tracking and prioritizing defects in Jira while collaborating with developers to deliver stable alpha and beta versions.

• Maintained and updated a knowledge base of over 500 technical articles, reducing repeat customer inquiries by 15%.

• Provided multi-channel support to 10,000+ customers, sustaining a 95% satisfaction rating and contributing to a 20% reduction in average resolution time by diagnosing and resolving complex issues.

• Conducted in-depth software and hardware training sessions, improving user onboarding efficiency and product adoption.

May 2014 – May 2019 Electronics Technician Lead U.S. Navy San Diego, CA

• Diagnosed and repaired over 5,000 electronic systems, documenting each repair to maintain 100% traceability and reduce equipment downtime by 15%.

• Operated, maintained, and calibrated 500 specialized digital test devices, increasing diagnostic accuracy by 10% and swiftly resolving malfunctions through cross-functional collaboration.

• Executed independent and team-based troubleshooting under strict protocols, ensuring mission readiness and operational reliability in high-pressure environments.

EDUCATION

BA in Digital Technology

Washington State University Vancouver Vancouver, WA

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