Customer Service Representative

**** ********* ** **, *********, US, ***** •

************@*****.*** • 423-***-****

KIMBERLY VICKERS

Customer Service Representative

PROFESSIONAL SUMMARY

Customer Service Representative with over 8 years of experience in fostering positive client relationships and enhancing customer satisfaction. Proficient in PowerPoint, data entry, and retail, with a strong background in childcare and teaching, demonstrating adaptability and effective communication. Passionate about leveraging skills in customer service and sales to contribute to organizational growth and success.

EMPLOYMENT HISTORY

BABYSITTER Sep 2018 - Present

Self Employed Services Cleveland, TN

PRESCHOOL TEACHER Nov 2017 - Sep 2018

Westside Christian Academy Cleveland, TN

MARKETING ADVISOR Aug 2015 - Feb 2017

TPC Cleveland, TN

MERCHANDISER Sep 2013 - Aug 2015

FGX International Cleveland, TN

MERCHANDISER/CUSTOMER SERVICE Sep 2013 - Aug 2015

Advantage Sales and Marketing Cleveland, TN

Supervise children, ensuring safety and engagement in daily activities. Fostered growth and development in children of diverse ages. Implemented structured routines, enhancing children's adaptability. Facilitated educational play, improving cognitive skills. Maintained a nurturing environment, supporting emotional well-being. Ensured a secure environment for children, fostering trust and safety. Built strong parent relationships through regular progress updates. Led activities enhancing preschoolers' physical, mental, and social growth. Taught foundational skills in colors, shapes, and letters effectively. Kept detailed records of daily activities, ensuring comprehensive oversight. Engaged potential clients, scheduled sessions, and distributed marketing materials effectively. Analyzed marketing initiatives, achieving measurable improvements in strategy performance. Supported promotional material development, enhancing brand visibility and customer engagement. Managed customer database, facilitating future outreach and improving client relations. Collaborated with sales team to devise tactics, contributing to increased sales volume. Generated detailed stock and sales reports, enhancing inventory accuracy and decision-making. Designed window displays, boosting customer foot traffic and engagement. Assisted customers in locating products, improving their shopping experience. Monitored and restocked shelves, ensuring product availability and organized displays. Collaborated with managers to uphold merchandising compliance and standards. Conducted inventory checks, ensuring stock accuracy and optimal levels. Collaborated with vendors to negotiate favorable terms and delivery schedules. Analyzed inventory data to adjust stock for improved profitability. Set up engaging displays to enhance customer interest and store traffic. CUSTOMER SERVICE SPECIALIST FOR WHIRLPOOL Mar 2011 - Aug 2013 Randstad Cleveland, TN

CUSTODIAN Jan 2009 - Jan 2010

Paulding County School District Dallas, GA

CUSTOMER SERVICE ASSOCIATE Jan 2008 - Jan 2009

Lowe's Cartersville, GA

SUBSTITUTE TEACHER AND ASP WORKER Jan 2005 - Jan 2007 Paulding County School District Dallas, GA

CUSTOMER SERVICE ASSOCIATE Jan 2001 - Jan 2003

GPR Cleveland, TN

TELEMARKETER Jan 1999 - Jan 2001

Spinnaker Resorts Cartersville, GA

EDUCATION

ASSOCIATE IN BUSINESS ADMINISTRATION Aug 2008 - Jan 2012 AIU Online Online

GED Apr 1992

North Metro Tech Acworth, GA

SKILLS

Telemarketing (Experienced), Teaching (Skillful), Salesforce (Experienced), Cold Calling (Experienced), Merchandising (Experienced), Customer Service (Experienced), Microsoft Office(Experienced), Excel (Experienced), Word (Expert), PowerPoint (Experienced), CRM (Skillful), Data Entry (Skillful), Sales (Experienced), Retail (Experienced), Childcare (Expert).

Resolved customer issues, enhancing satisfaction and retention through effective communication. Managed account maintenance, improving efficiency and reducing errors in data entry processes. Handled escalated complaints, identifying root causes and implementing solutions for better service. Assisted customers with website navigation, boosting online engagement and order placement. Processed returns and exchanges, ensuring compliance with company policies and customer satisfaction. Maintained cleanliness standards, contributing to a positive learning atmosphere. Handled cashier duties, processed credit applications, and managed multi-line phone systems. Facilitated order processing, refunds, and cross-departmental support to enhance customer experience. Utilized strong communication skills to assist customers and streamline operations effectively. Led substitute teaching and after-school programs, enhancing student engagement and support. Facilitated classroom management, ensuring seamless transitions and continuity in learning. Collaborated with educators to deliver tailored educational experiences, fostering a positive environment. Scheduled appointments, managed marketing tools, and created sales spreadsheets. Trained new hires, developed marketing materials, and coordinated photographer schedules. Enhanced client base and streamlined scheduling processes. Created marketing materials, closed sales, and conducted cold calls to potential clients. Generated qualified leads through cold calling campaigns while managing appointment scheduling and processing payments, resulting in consistent sales closures for vacation packages. Streamlined team scheduling processes and trained new hires while handling multi-line phone systems and assembling marketing materials that drove vacation package sales.

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