Customer Service Administrative Support
Resume:
Amber Lemoine
Denham Spring, LA 70706
**************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented with experience in staff training, onboarding, and administrative support. Skilled in sourcing and engaging candidates, managing recruitment processes, and ensuring seamless communication with hiring managers and candidates alike. Eager to leverage organizational, interpersonal, and problem-solving skills in an HR role.
KEY SKILLS
Recruitment Support & Coordination
Staff Training & Development
Candidate Communication & Engagement
Scheduling & Calendar Management
Time Management & Multitasking
Conflict Resolution & Problem Solving
Strong Written and Verbal Communication
Customer Service Excellence
POS Systems & Office Technology
PROFESSIONAL EXPERIENCE
General Manager Hotworx, Baton Rouge
November 2024 – Present
Managed the recruitment and scheduling of staff, ensuring optimal staffing levels for daily operations.
Trained and mentored new staff, helping them learn company systems and customer service protocols.
Coordinated employee performance evaluations and provided feedback to foster growth.
Oversaw daily operations, including employee conduct, staff assignments, and administrative duties.
Worked with team to implement efficiency improvements, driving studio performance and enhancing the customer experience.
Handled maintenance tasks such as sauna heater repairs and equipment upkeep, demonstrating strong problem-solving skills.
Server Capital City Grill, Baton Rouge
November 2023 – January 2025
Delivered exceptional customer service, handling up to 20-person parties and ensuring guests needs were met
Managed front and back of house inventory, ensuring stock was replenished in a timely manner.
Supported team in completing closing duties, ensuring smooth end-of-shift transitions.
Applied strong time-management skills to balance customer service responsibilities and team coordination.
Server Tope Là, Hammond
July 2022 – November 2023
Provided friendly and efficient service while managing large parties and individual guest needs.
Ensured cleanliness and organization of restaurant spaces, optimizing the guest experience.
Server Texas Roadhouse, Covington
March 2019 – June 2021
Delivered high-quality service in a fast-paced environment, ensuring customer satisfaction and retention.
Assisted in training and onboarding new staff, helping them learn operational standards.
Ensured restaurant cleanliness and organization, contributing to team productivity.
EDUCATION
Bachelor of Arts in Industrial/Organizational Psychology
Southeastern Louisiana University, Hammond
Graduated December 2022
Member of Theta Phi Alpha: participated in community service events and fundraisers.
Focus on human behavior, employee relations, and organizational systems.
High School Diploma
Live Oak High School, Watson
Graduated May 2018
Graduated Magna Cum Laude, GPA: 3.6+
Member of Eaglettes (dance team), active in fundraisers and community service.
ADDITIONAL SKILLS AND TRAITS
Reliable: Punctual, dependable, and consistently delivers high-quality work.
Motivated: Driven to improve performance and exceed expectations.
Honest: Takes accountability for actions and strives for continuous self-improvement.
Team Player: Collaborative and supportive, eager to contribute to group success.
Dedicated: Committed to learning new processes and adapting to changing environments.
Contact this candidate