Agile Coach Process Improvement

Thomas Moore

Enterprise Agile Coach and Agilist

• 513-***-**** • ***@***********.*** • /in/tom-moore-922a865/ • Cincinnati, Oh

SUMMARY

Customer focused, creative problem solver, collaborative leader, pragmatic analyst, and results-driven, with over 20 years of experience.

Experienced process improvement analyst with a background in Lean, Six Sigma, Agile, Scrum, and Kanban.

Coached and enabled Scrum and Kanban Agile transformations as an Agile coach at the CIO organization in IBM, driving operational efficiency.

WORK EXPERIENCE

IBM • June 2015 - April 2024 Research Triangle Park, NC

Enterprise Agile Coach

The company’s development teams and their managers were having difficulty transforming from waterfall to an agile mindset. With the other coaches, I developed and delivered agile training, coaching and mentoring to the organization, resulting in a successful transformation for hundreds of agile teams.

Covid put an end to in person, weeks long, discovery workshops. I helped develop our processes for conducting successful, short term, virtual, workshops with the business areas that included Contracts, Sales, Technical Sales Support, HR, Invoicing, Procurement, and ERP, to name a few. This approach was so successful, that even after the stay-at-home policy was lifted, we continued to get asked to do the virtual workshops.

The organization responsible for Invoicing had multiple groups working in different ways and needed to be more consistent. I led value stream mapping sessions to find common ground and sources of differences leading the organization to streamline their operations and reduce problems handling invoices.

Improved the performance of hundreds of agile teams by coaching and training appropriate Lean, Agile, Scrum, and Kanban process improvement values, principles, and methods.

The CIO organization needed to get a better handle on the IT inventory, from a cost, technology, risk and other perspectives. I was engaged to successfully implement ServiceNow application portfolio management across the IBM CIO organization.

IBM • September 2012 - June 2015 - Remote

Senior Business Process Analyst

The internal Call Center was slow responding and had a low NPS score. Using Lean Six Sigma methods, I was able to help them improve their response by 40% and raise their customer sat.

Multiple groups in the CIO did not understand their client processes. I modeled their processes with IBM Blueworks Live which enabled them to analyze, simplify, and improve their relationship with their clients.

IBM • September 1998 - September 2012 – Cincinnati, Oh, Somers, NY, and Remote

Business Transformation Consultant

With hundreds of integrated enterprise applications, the company needed a software development and deployment process that managed dependencies and risks at the enterprise level. A small team was created to address this need and created the CIO Business Transformation Management System and its supporting collateral for traditional waterfall enterprise application development.

EDUCATION

University of California, Santa Barbara, MS, Chemical Engineering

University of Rochester, BS, Chemical Engineering

CERTIFICATIONS

Lean Six Sigma Black Belt,

Professional Scrum Product Owner (PSPO),

Professional Scrum Master (PSM),

Agile Team Facilitator

Kanban System Design

Kanban System Improvement

SKILLS

Business Process Analysis, Agile Coaching, Agile Consulting, Lean Six Sigma Methodologies, Workshop Design & Facilitation, Scrum Master, Scrum Product Ownership, Metric and Data Analysis, Process Improvement, Kanban, Team Leadership, Design Thinking, Cross-Functional Collaboration, Team Facilitation, Value Stream Mapping, Creative Thinking, UX User Experience, Collaboration Tools, JIRA, Kaizen, Data Visualization, Presentation Skills, Microsoft Office (Excel, PowerPoint, Word, Outlook), Box, Slack, Mural, Webex, Minitab, Training Program Development and Delivery, Process Modeling with IBM Blueworks Live

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