Information Technology Specialist

Fred Black

916-***-****

********@*****.***

SKILLS

• Excellent troubleshooting skills

• Comprehensive communication skills (written & verbal)

• Excellent documentation ability

EDUCATION

07/07 to 12/09- Sacramento City College – Sacramento, CA

Associate in Computer Science/ Network Design

Achievements: Honors

3/01 to 5/02 - MTI College of Business and Technology - Sacramento, CA

Diploma - Microsoft System Engineering Program

Achievements: Honor Roll

1/00 to 5/00 - Sacramento City College, Sacramento, CA

Electronics Technology - Emphasis in telecommunications

EXPERIENCE

07/09 to 07/24

Employment Development Department – Sacramento, CA

Duty Assignments include the following:

Change/Release Management Group, IT Asset Management, Enterprise Architecture Office, Enterprise Deployment Group, Central Office Desktop Support, to include support of California Law Enforcement Telecommunications System (CLETS) for CA EDD Investigations unit.

05/09 to 07/09

Murphy, McKay & Associates, Inc. – Sacramento, CA

Relocation Technician

Duties: Inventory and pack client’s desktop workstations. Unpack and restore desktop workstations and phone systems. Resolve client workstation setup issues.

03/06 to 07/06

HeraklesData – Sacramento, CA

Network Technician

Responsible for administration of network user accounts, troubleshooting network and user issues, resolve or escalate trouble tickets for International Data Storage Solution, monitor local network connectivity and worked closely with network engineers to maintain premium service for customers.

10/05 to 03/06

RagingWire Enterprise Solutions – Sacramento, CA

Help Desk Technician

Duties: Responsible for network administration of user accounts Add/Delete/Change, troubleshooting network and user issues, submit and resolve trouble tickets for International Data Storage Solution - monitor local network connectivity and worked closely with engineers to maintain premium service for customers.

12/04 to 08/05

Sierra Circuit Breakers – Auburn, CA

Field Service Technician

Duties: Administered SOHO network. Tested and repaired defective circuit breaker units, managed inventory, picked-up and delivered equipment as needed.

03/00 to 01/04

Earthlink Internet Service Provider – Sacramento, CA

Senior Technical Support Representative

Duties: Provided support for Windows and Macintosh operating systems, application support and troubleshooting for dial-up, cable, DSL, and satellite internet connectivity.

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