Business Development Sales Representative
Resume:
Toronto, Canada
Calgary, Canada
Ahmedabad, India
KRISHNA VALA
Summary
Results-driven Business Development Representative with 7+ years of account management experience & B2B sales, specializing in SaaS, AI, and MLsolutions and industrial transformer solutions. Skilled in prospecting, lead qualification, and account growth across multiple communication channels. Proven track record in exceeding sales targets, managing client portfolios, and using CRM tools to drive pipeline efficiency. Strong team collaborator, focused on delivering value and building lasting client relationships in fast-paced environments.
Skills
Lead Generation & prospecting (LinkedIn sales
navigator, Zoominfo, email marketing & cold
calling)
CRM(Salesforce, Hubsoft, Salesloft, Groove,
Apollo)
Industrial sales & analytical reporting
Account management &new account
acquisition
SEO,GoogleAds,Digital Marketing & Microsoft
Office Suite (Word, PowerPoint, Excel, Outlook)
Experience
Business Development Representative
Played a key role as a member of Google's specialized enterprise acquisition team of 10 for Google Cloud Products, focusing on sales prospecting and management. Responsibilities included identifying potential clients across various industries, upselling and cross-selling cybersecurity, AI, ML, and SaaS solutions to VP and C-level executives of SMB, mid-market, and enterprise-level organizations. Effectively qualified leads using methodologies such as BANT, MEDDPICC, SPIN, and NEAT. Designed and implemented customized engagement and communication plans tailored to each account, significantly improving customer experience. Consistently exceeded targets and KPIs, achieving 110% of goals, and generating over $3M in revenue through direct client engagements by making more than 100 daily outbound cold calls, as well as leveraging email and social media outreach.
Collaborated with Account Executives on marketing-qualified leads (MQLs) to develop strategic sales approaches. This teamwork resulted in streamlined sales processes and successful client onboarding. Technical Case Manager
Hyundai Motor America Corporate Office
Managed client accounts, resolving inquiries efficiently and maintaining high levels of satisfaction. Demonstrated adaptability in handling a variety of tasks, including customer onboarding and documentation updates.
Acted as a liaison between clients and internal teams, ensuring seamless communication and support. Key Account & Operations Manager
Zomato
Oversaw key client relationships, providing tailored solutions and maintaining 24/7 availability for high-profile accounts.
Coordinated with internal and external stakeholders to enhance service delivery and client satisfaction. Demonstrated eagerness to learn and adapt to new challenges, contributing to business growth and team success.
Operations Executive
Toronto Canada +1 825-488 (6919) **************@*****.*** Ahmedabad, India
05/2017
Ahmedabad
Zomato
Supported customer service and technical teams, resolving issues promptly and effectively. Developed training materials and assisted team members in improving service quality and efficiency. Applied problem-solving skills to improve processes and enhance customer satisfaction. Education and Training
Bachelor of Science: Computers
St.xavier's College
Certified Industrial Trainee, American Hotel and Lodging Association (2019) 6-Month Certified Internship, Infosys India
Two-time “Outstanding Employee of the Month,” Zomato Ltd. Google Cloud Certification (Ongoing)
Achievements
Sold over 100+ cloud tools to C-suite executives within 6 months at Google. Improved customer satisfaction by resolving escalated cases promptly at Hyundai. Contributed to business growth and improved customer satisfaction through proactive account management at Hyundai and Zomato.
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