Technical Support Supply Chain
Resume:
John Polischak
***.****@*****.***
Lead Global Process Owner
Location: Raleigh, NC
**Summary**
Seasoned IT professional with 25+ years of experience in networking, troubleshooting, security protocols, and product R&D. Over the last 3 years, I’ve specialized in Microsoft 365 design and development, managing end-to-end product execution, sales strategies, and development processes using Jira and Confluence. My expertise spans global support, vendor management, technical support, disaster recovery, and cost optimization, with a strong focus on security in cloud and AI-driven solutions.
In prior roles at Lenovo and IBM, I gained hands-on experience in infrastructure and security, making me well-suited for technical product management in AI and generative AI. Skilled in Agile methodologies, AWS and Azure implementations, and driving product initiatives with cross-functional teams, I hold two patents for design work.
**Areas of Expertise**
Strategic Partnership Formation
Data Center Management
Business Process Optimization
IT Infrastructure Planning
Network Administration & Management
Disaster Recovery Planning
Product Operation Issue Resolution
Data Security & Penetration Testing
Data Exploration & Analysis
IT Asset Management
Supply chain management.
Team Leadership & Development
**Professional Experience**
**Lead GPO**
Lenovo, Morrisville, NC
**March 2020 – June 2023**
- Developed procurement standards and managed vendor relationships, enhancing efficiency and reducing costs.
- Managed vendor relationships to enhance efficiency and cost-effectiveness.
- Created an AI-based FMV tool to support trade-in allowances, aligning with Net-Zero goals and generating revenue through value recovery.
- Led data security initiatives, including penetration testing and architecture standardization.
- Ensured successful delivery of IT/Tools requirements through effective communication.
- Facilitated process flow optimization and successful project deliveries by collaborating with cross-functional teams on IT requirements.
**Primary Security Engineer**
Lenovo, Morrisville, NC
**April 2017 – March 2020**
- Successfully launched the ThinkShield brand, establishing partnerships with UEM companies that yielded $10M in the first year.
- Conducted competitive analysis to support product launches and enhance brand visibility.
- Developed an AI-based elderly monitoring system and led an agile team to implement tamper-proofing on 20M devices.
- Managed a $1.1M budget for Transparent Supply Chain development, creating a secure manageability solution that generated $500M in support services revenue.
-Collaborated with Intel to design a secure shipping protocol at Level 1 and Level 2 of a computer system, enabling detection of power-on events, tampering, or component changes from the manufacturing facility to customer delivery. This system verifies the hardware and software image integrity and restricts the boot process if any discrepancies are detected, ensuring a secure, traceable product lifecycle from factory to end-user.
**Chromebook Advisory Engineer**
Lenovo, Morrisville, NC
**April 2016 – April 2017**
- Launched Lenovo’s Chrome OS strategy, achieving 30% market share and enhancing customer satisfaction through development feedback loops.
- Provided L4 support and collaborated with ODMs to address product challenges.
- Launched Lenovo's Chrome OS device strategy, achieving 30% market share.
- Established a feedback loop for product development enhancing customer satisfaction.
- Created secure customer environments in a test lab.
- Provided L4 support to the quality team, ensuring smooth operations.
- Visited global ODMs to address product challenges, improving performance and satisfaction.
**Onsite Network Manager**
Lenovo, Morrisville, NC
**April 2006 – April 2016**
- Surpassed SLAs and reduced costs through innovative network and support structures, saving $600k annually.
- Guided network designs and collaborated on infrastructure development, managing the RTP campus transition from IBM to Lenovo.
- Executed a $1M cost-saving migration and developed a network print solution with Lexmark.
- Served as the primary technical support contact for Lenovo RTP campus network.
- Performing A bit-for-bit copy of a hard drive's data using a forensic clone, bit-stream image, or forensic image when necessary.
- Trouble shoot network outages and resolutions
**Senior Network Administrator**
IBM, Morrisville, NC
**May 1997 – May 2006**
- Created and delivered custom OS images tailored to meet the unique requirements of large, high-profile accounts and IBM’s largest PCD clients globally.
- Developed and enforced robust security standards for IBM’s Intranet, enhancing data protection and compliance across the organization.
- Collaborated closely with manufacturing teams to fulfill customized system requirements, ensuring seamless integration and deployment.
- Led an international IT team responsible for maintaining and optimizing a custom lab infrastructure supporting diverse client and internal needs.
- Automated routine tasks by scripting repetitive procedures, increasing efficiency and reducing manual workload.
- Scripted Cisco switch deployments to standardize network configuration and streamline the rollout process across global sites.
- Designed and implemented comprehensive cloud and data security measures, reinforcing IBM’s commitment to secure and resilient infrastructure.
- Directed the lab lifecycle management, including research, budget allocation, procurement, and deployment for IBM’s RTP lab and its global counterparts.
- Planned, designed, and established sister labs worldwide, providing training and support for ongoing maintenance to ensure consistent global operations.
**Education**
ECPI Technical School, GPA: 4.0, 1997
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