Operations Manager Customer Service

Alpha Bah

Atlanta, GA *****

**************@*****.***

+1-470-***-****

Work Experience

Operations Manager

Guinea Water Company

January 2012 to November 2024

• Ensure all operations are carried on in an appropriate, cost-effective way

• Improve operational management systems, processes and best practices

• Purchase materials, plan inventory and oversee warehouse efficiency

• Help the organization’s processes remain legally compliant

• Formulate strategic and operational objectives

• Examine financial data and use them to improve profitability

• Manage budgets and forecasts

• Perform quality controls and monitor production KPIs

• Recruit, train and supervise staff

• Find ways to increase quality of customer service Operations Supervisor

Ecorex

January 2010 to January 2012

• Managing staff

• Monitoring performance

• Developing plans to maximize efficiency

• Maintaining compliance with regulations and policies

• Overseeing logistics and order delivery

• Organizing meetings and reports

• General administrative duties

Education

Associate's degree

Skills

• Operations Management

• Logistics

• Relationship Management

• Management

• Process Improvement

Certifications and Licenses

Forklift Certification

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