Operations Manager Customer Service

Bridget Nammari -Operations

Resume Summary

Areas of Expertise

A customer service oriented and results driven Operations Manager with 18+ years of experience in the Banking/Finance/ Real Estate industry/Senior Conventional Loan Processor, Overseeing transactions from beginning till the close, helping organizations to achieve dynamic goals. Hands-on in optimizing resources and workflows, mentoring. Committed to promoting the highest standards and company values in the position of Operations Manager. My goal is to obtain employment back in the US to be closer to my only son. I currently reside in San Bernardino County, but my desire is to relocate to Orange County area.

Professional Experience

Operations Management

●Oversaw a team of 10 direct and 250 indirect staff to manage community development programs.

●Devised program goals and continually assess and align those goals to complete successful program events and objectives

●Managed the professional development and training of staff, including internal program and staff evaluations, to drive productivity and effectiveness

●Successfully organized workshops and training events weekly.

Customer Service

●Managed scheduling, budgeting, and performance of a diverse range of continuous projects with a high degree of business risk

●Oversaw a team of several project managers.

●Worked closely with executive leadership to strategize innovative business processes and technology initiatives, operational efficiency

●Developed effective plans for managing and retaining talent inside the organization and for improving leadership strength

Purchasing Management

●Oversaw tactical purchasing team of 8 employees.

●Attained a 75% supplier on-time delivery..

●Oversaw purchasing team to deliver materials on time to support new product development, outperforming the market

Work Experience

Private Individual 2011 – DECEMBER 2022 ACNL Consulting

Set-up moving from location to location such as overseas housing and establish living arrangements. Develop relationships based on dependability and honesty.

Worked with diverse backgrounds.

BTK Textile – Shakhty, Russia Purchasing Manager 2014-2017

Nurtured and fortified reliable working rapport with vendors through effective communication and negotiation.

Confirmed all products were on hand for production.

Calculated consumption based on orders and lead time.

Ensured fulfillment of raw materials and timely deliveries of products in liaison with General Manager of manufacturing.

ACNL Consulting – Chino Hills, CA CO-Owner 2011-2014

Planned resources and conducted follow-up on consulting on projects associated with Textile Manufacturing.

Delivered exceptional assistance in identifying requirements needed to get factories up and running for production.

MOK Consulting – Chino Hills, CA - Administrative Manager 2006 – 2008

Dynamic Mortgage – Montebello, CA - Vice President of Operations 2001 – 2005

* Training new Real Estate agents on Real Estate Law, Sales tactics, Procedures to follow thru on sales.

* Trained all new Loan Agents and Processors, Over-looked all Loan Packages for accuracy and placement for the loan.

* Trained on all new loan programs and trained on what who be the best vendor to send the loan package too.

* Worked with Title and Escrow to execute loan package till Funding.

Center Point Home Loans – West Covina - Office Manager 2004 – 2005

E*Trade – Huntington Beach – Senior Loan Processor 2001 – 2003

SCHOOLING

CURRENTLY ATTENDING MED CERT – MEDICAL BILLING & CODING

WAREHOUSE TEMPORARY JOBS

WILLIAM SONOMA – DDW WAREHOUSE (Trader Joes)

Forklift Operator – Loading and Unloading Trucks, RF Scanner to Track Inventory, Loading Pallet for Orders, Keeping Warehouse clean and neat, Over 10 years in Warehouse/Manufacturing Industry.

Upland CA 91786 909-***-**** * ******************@*****.***

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