Product Manager Senior
Resume:
Andrew Weavill
Senior IT Project and Product Manager
********@*****.*** • 401-***-****
LinkedIn • Smithfield, RI 02828
Accomplished IT professional with a proven track record delivering innovative technology solutions. Highly skilled at collaborating with cross-functional teams to solve complex business problems in a wide range of environments. Experienced in leading projects from inception to completion, ensuring timely delivery and exceeding client expectations.
Areas of Expertise
Project Management & Delivery
Scaled Agile Life-cycle Management
SDLC Application Development
Cross-functional Collaboration
Requirement Gathering & Analysis
Technology Integration
Vendor Management
Regulatory and Legal Compliance
Risk Assessment & Mitigation
Product Roadmap Development
Operational Excellence
IT & Infrastructure Oversight
Professional Experience
CVS Health, Woonsocket, RI 2013 – 2023
Senior Manager – Digital Product Management (2022 – 2023)
Developed robust product strategy and roadmap for e-commerce photo and weekly ad applications on CVS.com and enhancing revenue streams through web and native app platforms. Directed product owners and development teams using Scaled Agile framework to construct and maintain critical digital products, while ensuring seamless functionality and support. Coordinated with business partners, engineering teams, and third-party vendors to set priorities and timelines, while synchronizing requirements and implementations effectively.
Key Accomplishments:
Played leading role in boosting user engagement and satisfaction by partnering with UI/UX design team as well as innovating and refining features across all product platforms.
Drove continuous improvement in product performance and user experience by employing digital analytics and customer insights and initiating execute strategic enhancements.
Senior Manager – Optical Innovation & Product Management (2018 – 2022)
Led creation, integration, and management of robust IT services and vendor alliances, while facilitating practice management, electronic medical records, patient scheduling, point of sale operations, catalog and inventory management, EDI, order processing, and medical insurance billing. Also, during this experience our team developed clinical and retail processes and procedures assuring regulatory and legal compliance (HIPPA, PPI, PCI), using EPIC EHR systems at its core.
Key Accomplishments:
Spearheaded innovation and product development for CVS Health's new Optical business division, leading to establishment and operational management of 50 state-of-the-art Optical locations equipped for comprehensive eye exams and diversified eyewear and contact lens offerings.
Implemented remote tele-optometry solutions to enable examinations by optometrists for patients at Optical Centers and improving service accessibility and efficiency.
Collaborated with CVS Digital to boost online optical product sales and seamlessly integrated digital and physical consumer experiences through enablement of online appointment scheduling via CVS.COM.
Senior Advisor – Project Management (2013 – 2018)
Planned, organized, and managed the successful execution of IT projects, specifically those involving the development and enhancement of internally developed systems. This role utilized the Software Development Life Cycle (SDLC) methodology to ensure projects are delivered on time, within budget, and meet the defined business requirements.
Key Accomplishments:
Provided status reporting and schedules for all projects using Clarity and Microsoft Project along with budget, issue, risk and effective stakeholder management.
Enhanced internal Extra Care Campaign and Offer Management systems, leading to the advancement of personalization initiatives and improving customer engagement metrics
Drove contactless payment services integration from conception to deployment.
Attained committed savings of $180M by proactively initiating Strategic Cost-Out activities in collaboration with Executive VP of HR and top executives across all business lines.
Designed and deployed cutting-edge database replication and synchronization solutions for Scottsdale and Woonsocket data centers, while ensuring operational continuity for entire store chain.
Additional Experience
IT Infrastructure & Operations Manager, Sensata and HCL Technologies, Attleboro, MA
Directed IT Infrastructure and Operations with direct accountability to CIO and administered multi-million-dollar annual budget and supervised 50+ staff and offshore contractors, while enhancing operational efficiency and cost management.
Initiated and led RFP preparations, strategized vendor and partner selection, conducted negotiations for contracts, and managed transitions to new services while supporting rapid mergers and acquisitions and promoting scalable business growth.
Led management of data center and server operations, help desk, client services, telecommunications, and messaging systems across global network of 70 sites and guaranteed seamless IT support for 200 servers, 3K desktops, and 2K laptops.
IT Operations Manager, Texas Instruments, Attleboro, MA
Headed IT Operations department, while managing global client services and server management and executed deployment of Windows servers and client workstations for enhancing office automation, collaboration, and messaging systems.
Steered efficient relocation and consolidation of IT services to new Business Center in Attleboro, Massachusetts, while optimizing operational continuity and system performance.
Software Process Improvement Advisor, Texas Instruments, Attleboro, MA
Oversaw application development team's enhancements, while streamlining software development and project management protocols through SEI Capability Maturity Model, leading to improved operations.
Boosted project management systems by instituting robust planning, precise estimation, effective tracking, comprehensive requirements gathering, rigorous testing, and efficient implementation processes.
Attained certification as Corporate Software Process Assessor, while validating expertise in enhancing software processes.
Education & Professional Development
Bachelor of Science in Business Administration & Information Systems
Bentley University, Waltham, MA
Member Project Management Institute
Product Management Certification – Learning Path Completed, 2024
Skills Covered: Product Management, Product Road Mapping, Product Strategy, and Technical Product Management
The Complete PMP Course and Practice Exams, Completed, 2024 (35 PDUs)
Udeme
Skills Covered: Preparation for PMP certification exam scheduled December 2024
Technical Proficiencies
Clarity Rally Jira Google Analytics Slack Microsoft Project Office Teams
EPIC EHR Ocuco Acuitas Digital Optometrics TeleOptometry
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