Social Media Tinley Park

Javen Mays

630-***-**** *******@*****.*** LinkedIn Profile

CAREER OBJECTIVES

Dedicated and hard-working professional with a solid foundation in customer relations, data management, and strategic problem-solving. Skilled in Excel and CRM tools, with strong verbal and written communication abilities. Seeking a role in core marketing and acquisitions where I can leverage my expertise in client management and service excellence. Known for handling challenging situations with resilience and professionalism, delivering on-time results, and maintaining effective communication across teams

EDUCATION

Saint Xavier University, Chicago, Illinois

Bachelor of Science, Marketing and Communications

Graduated Student Athlete Saint Xavier Football Graduation December 2024

WORK EXPERIENCE

Sales Representative December 2023 – August 2024

Windy City Wire, Bolingbrook, IL

Conducted high-volume cold calls to engage new commercial clients, consistently meeting sales targets.

Utilized CRM and Excel to manage customer data, order tracking, and optimize logistics for large shipments.

Coordinated with major partners and third-party services to optimize drop shipping and resource allocation.

Built relationships with key stakeholders, providing expert guidance on low-voltage cable solutions.

Insurance Agent / Account Manager May 2022 – September 2022

Globe Life Liberty National Division: The Radu Group, Naperville, IL

Established and managed B2B relationships, tailoring insurance plans for companies like CTA and local franchises.

Exceeded sales targets, generating over $90,000 in revenue through targeted outreach and client needs analysis.

Conducted presentations and consultations to simplify insurance options, fostering long-term client trust.

Managed client records in CRM systems, ensuring compliance and thorough documentation.

Associate Account Manager December 2021 -April 2022

Best Foot Forward (BFF), Broadview, IL

Provided personalized support for Medicare and health insurance members, explaining benefits and coverage.

Assisted with HIPAA-compliant forms and CMS documentation to help clients maximize health coverage.

Resolved member inquiries, coordinating with providers to ensure timely access to resources.

Educated clients on plan options and enrollment, proactively reaching out to inform them of updates.

Customer Service/Sales Associate January 2020-August 2021

Mosquito Squad, Lemont, IL

Acted as the main customer contact, promoting and selling Mosquito Squad services professionally.

Achieved record sales, generating over $40,000 in revenue through inbound and cold calls.

Used CRM and geo-tracing tools to manage client information, ensuring accurate property mapping.

Closed sales with new and returning customers, consistently meeting or exceeding sales goals.

ACHIEVEMENTS

Developed and executed a comprehensive marketing campaign for the Tinley Park District, combining targeted email outreach, SEO, and social media posts (Instagram and Twitter) to drive community engagement and attract visitors to newly renovated facilities, including the indoor gym, outdoor preserve, and various park additions.

Boosted website traffic and increased sign-ups for offerings such as spin classes, food drives, and recreational sports, effectively enhancing community participation in family-friendly and kid-oriented programs.

SKILLS & COMPETENCIES

Proficient in geo-tracing software for logistics and resource allocation

Skilled in marketing analytics, SEO, and website optimization

Advanced knowledge of Excel, Microsoft Office, Adobe Illustrator, Adobe Photoshop, and Canva

Experienced in CRM platforms for managing and creating customer accounts

Graphic design proficiency, including experience with Adobe InDesign

Website building and content management experience

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