Front Desk Night Audit
Resume:
Ravi Patel
**** ******** ****** **, ******-Varina, NC 27526
****************@*****.***
Professional summary Manager with 8+ years of experience in market expansion, client relationship building, and strategic planning. Demonstrates a visionary approach to developing new business partners and achieving measurable sales growth. Skilled in enhancing customer satisfaction and retention while driving continuous improvements in corporate sales. Employment history
Aug 2023 – Oct 2024 Front Desk / Night Audit / Operation, Fairfield Inn by Marriott Portsmouth - NH
Oversee front desk operations, ensuring superior guest experiences and efficient check- ins.
Implement guest feedback system, driving continuous service enhancements. Manage financial transactions during night audit, ensuring accuracy and compliance. Analyze guest feedback data to inform service improvements and optimize room allocation. Conduct end-of-day reports, identifying operational improvement areas and maximizing occupancy.
Aug 2017 - Aug 2021 Branch Manager, United Currency Exchange Ahmedabad - INDIA
Managed forex sales, remittance, and currency cards, enhancing branch revenue by measurable results.
Collaborated with travel agents and education consultants, expanding client base and service reach.
Ensured audit compliance, maintaining financial accuracy and integrity. Led third-party product sales, boosting overall branch performance. Generated market leads, driving the sales team to achieve targets. Jan 2017 - Feb 2017 Sr. Manager Sales & BD, Paul Merchants Ltd Ahmedabad - India
Manage comprehensive portfolio including money transfers, foreign currency exchange, and travel services.
Increased client base for Western Union services, achieving measurable growth in transactions.
Develop and implement sales strategies for holiday packages and air ticketing, resulting in higher sales.
Coordinate international SIM card distribution, ensuring seamless customer experiences. Streamline domestic money transfer processes, enhancing efficiency and customer satisfaction.
Oct 2014 - Dec 2016 Manager, Matrix Cellular International Services Ltd BARODA - INDIA
Develop and appoint new business partners to expand market reach, achieving measurable growth.
Coordinate with existing clients to ensure high satisfaction and retention rates. Identify and convert new target customers, increasing customer base significantly. Strategize for customer base expansion, leading to notable sales growth in Baroda and Surat.
Manage customer requests and ensure fulfillment, enhancing client relationships. Mar 2012 - Sep 2014 Assistant Manager – Corporate Sales, CLAY TELECOM Ahmedabad - INDIA
Managed corporate deals, securing new business partnerships and enhancing client relationships.
Generated leads through cold calls, significantly increasing sales opportunities. Oversaw key account management, ensuring client satisfaction and retention. Drove corporate sales for international SIM cards and 3G data, achieving measurable growth. Education
Mar 2009 - 2012 Master in Business Administration
Indian institute of planning and managemenr, Ahmedabad - INDIA With Marketing, HR, and super specialization in entrepreneurship. Skills Strategic Planning Market Expansion Client Relationship Building Revenue Growth Product Promotion
Internships Trainee, Birala Cellulose
Kosamba / Gujarat / India
During my internship with the Birla Cellulose, I learned practically how the corporates works. The work was challenging, and I learned a lot about the work and gained more confidence in myself.
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