Office Manager Senior Account
Resume:
Tremeka Battle
Harvest, AL ******@*****.***
Work Experience
Senior Account Specialist
DIRECTV - Huntsville, AL
January 2019 to Present
Answer inbound call from customers with billing issues, technical issues, or general questions regarding service
Assist customers questions and concerns on all products and services offered by the Company through research and resolution using various tools and systems
Coordinate with all sales channels for retention efforts on existing customer base
Sell all products and services offered by the Company
Help to collect past due balances or take payments from customers who have been disconnected
Process credit applications and activates service
Maintain appropriate records, prepares required reports, and updates customer accounts
Perform other duties as assigned by management
Office Manager
Smile Center of Huntsville - Huntsville, AL
May 2017 to January 2019
Primary contact and resource for doctor of the practice
Review and maintain schedules for productivity
Treatment planning and coordinating to promote high case acceptance
Provide work flow direction for auxiliary staff
Hire, train, and observe performance management and dismissal
Coordinated Accounts receivables including patient pay and insurance
Reporting, interpreting and responding to practice metrics to improve office performance
Interact with owner to communicate office needs and success
Custodian
Aramark - Huntsville, AL
October 2013 to November 2017
Maintain all assigned areas in a clean neat and sanitary manner
Maintain all assigned areas, and corridors with the correct preventative maintenance procedures
Assist in enhancing productivity and efficient operations of the department
Promote an effective interpersonal and interdisciplinary relationships.
Demonstrate commitment to professional growth and competence by adherence to component and departmental annual training
Inspect and utilize judgment in determining which cleaning techniques to follow
Demonstrate an efficient and safe use of housekeeping equipment and solutions
Disinfect and sterilize equipment and supplies
Maintain a clean and orderly environment protect safety and health of others
Thoroughly uses universal precautions when disposing of trash and bio-hazardous materials
Thoroughly mop and vacuum floors
Keep cart properly stocked with equipment and cleaning supplies
Ensures all chemicals are properly labelled, and all equipment is in good working condition
Keep utility and storage rooms in clean and orderly condition
Perform other tasks, as needed and all other related duties
Customer Service
Medco Services - Huntsville, AL
December 2007 to January 2012
Received, downloaded, and formatted payment reports from several major hospitals
Posted payment from to patient accounts
Formatted credit card reports
Posted credit card payment to accounts
Uploaded Veri-checks (vericheckonline.com)
printed checks
Posted check payments to accounts
Formatted reports using excel
Sent reports and responded to client concerns using MS Outlook
Audited accounts
Posted walk-in payments to patient accounts
Faxed excel reports to clients
Calculated deposits
Delivered daily deposit to the bank
Filed paperwork and reports
Performed other duties as assigned
Office Manager
Great Expressions Dental Center - Huntsville, AL
August 2004 to October 2007
In charge of writing letters to patients and insurance companies to resolve any issue
Reception
Sales
Training
Filing claims
Posting payments from patients and insurance companies
Faxing
Copying
Terminating
Hiring
Ordering supplies
Discharging patients
Taking and developing x-rays
Collecting fees due at the time of service
Financial arrangements/agreements
Limited assisting
Reports
Meetings
Answering and directing calls
Taking and delivering messages
Delinquent accounts
Entering fee schedules from each insurance company
Presenting and explaining treatment plans
Troubleshooting and problem solving
Answered after-hour calls
Record keeping
Verified insurance
End of the month reports
Education
Associate in Business Administration
Virgina College - Huntsville, AL
March 2017 to September 2018
Business Office Specialist
Virginia College - Huntsville, AL October 2016 to March 2017
Skills
Bookkeeping
Front Office
Billing
Accounts Payable
Scheduling
QuickBooks
Payroll
Performance Management
Accounts Receivable
Recruiting
Human Resources
Insurance Verification
Office Management
Administrative Experience
Management
Financial Report Writing
Employee Orientation
Certifications and Licenses
Driver's License
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