Data Entry Customer Service

ADIJAT ADESOLA ADEKUNLE

ATLANTA GA *****

Tel: 706-***-**** Email: ***********@*****.***

OBJECTIVES:

Highly motivated and enthusiastic professional individual seeking the position where I can

utilize my excellent skills/experience, ability to multi-task, problem solving abilities, detail

oriented, team player, great communicator, and passion for assisting others to provide

exceptional service and contribute to the success of the organization.

I have in-depth understanding of analyzing root cause and getting resolutions. Ready to take

Challenges, computer literate with good skills in most computer applications, and always strive to know more. I love sharing my knowledge, ready to learn, acquire new skills and

meeting people in the technical space.

SUMMARY:

Experienced professional with a diverse background in delivering outstanding customer support in fast-paced environments, Data entry, and administrative tasks. Proficient in handling and providing excellent customer support/communication skills, handling large volumes of data with accuracy and efficiency and assisting with various administrative duties. Strong multitasking abilities, hardworking, ready to be part of winning team, resolving issues efficiently, possess strong interpersonal skills, ability to thrive in team-oriented settings and a commitment to delivering high-quality work.

SKILLS

Excellent Communication skills in oral and written.

Organization and interpersonal Skills

Great Customer Service Skills both in person and over the phone

Multi line phone proficiency

Administrative Skills

Clerical Skills

Documentation and Control

Proficient in Data Entry with keen eye detail and accuracy

Database Administration

Advanced Proficiency in Microsoft Office

Ability to Network

WORK EXPERIENCE

AMERICAN AIR SEA CARGO: December 2021– Till Date

POSITION: ADMINISTRATIVE ASSISTANT, DATA ENTRY, SALES AND CUSTOMER SERVICE REPRESENTATIVE

Promptly and continuous assistant of multiple clients by phone and in person

resolving and helping with questions about prices, services, their shipment status

and customer service-related issues.

Always maintaining current knowledge of new shipping methods and tracking.

Working great with team as well as an individual.

Audit customer profiles and create issue resolution plans.

Process Customers contract storage.

Created and submitted purchase orders

Tracking and recording on-time delivery performance

Establishing and maintaining appropriate stock levels

Assisted the inside sales team with customers calls, entering sales orders and coordinating shipments from vendors

Purchasing and inventory control were included in my duties.

Communicating with vendors regarding back-order availability, future inventory and special orders.

Collate client’s data.

Schedule Meetings.

Promptly retrieving and updating digital documents and database files

Creates customers spreadsheets to track customers information and orders.

Update customers information into data base

Monitor, organize and forward emails.

Verify data by comparing it to source documents.

Transfer data from paper formats into the database systems or data records

Redirect phone calls to the appropriate department and take down messages.

Helping individuals with their shipping details and tracking information to ensure they

get to their various destinations save.

In-depth knowledge of tracking solutions, analyzing customer life cycle,

Provided friendly and professional customer service to clients via phone, email, and in-person interactions, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Ensure fast delivery of requested information from clients.

Reduced client’s callback rates drastically through accurate root causes of

technical issues and consistent implementation of appropriate solutions.

Helping to get more clients in remote areas, by telling individuals what we do,

how it is done and the process.

Bag, box, wrap, or gift-wrap merchandise, and prepare package for shipment.

Offer customers carryout service at the completion of transactions.

Helping determine pricing, schedule quotes, promotions and negotiations.

Understanding and promoting company programs.

Reaching out clients and potential clients to evaluate needs or promote services.

BUKA 2 RESTAURANT: September 2019- December 2021

POSITION: CUSTOMER SERVICE, FRONT DESK AND CASHIER

Promptly respond to client’s orders, inbound calls and customer service related

issues.

Ensure the front desk and its surroundings, equipped with all necessary supplies

such as pens, paper and forms.

Answer all client’s questions and phone calls.

Greet customers entering the establishment and via phone calls and provide

them with superb customer service.

Redirect phone calls to the appropriate department and take down messages.

Collate customer’s order.

Receive payment by cash, credit cards, vouchers or automatic debits.

Issuing receipts, refunds, credits or change due to customers.

Count money in the drawer at the beginning of the shift to ensure that amounts

are correct and there is adequate change.

Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills

using calculators, cash registers, or optical price scanners.

Resolve customers complaints.

Answer customers questions and provide information on procedures or policies.

Calculate total payments received during a time period, and reconcile this with

total sales.

Compute and record totals of transactions.

Stock shelves, and mark prices on shelves and items.

Compile and maintain non-monetary reports and records.

AIRPORT CAFÉ: September 2017– August 2019

POSITION: CUSTOMER SERVICE, FRONT DESK AND CASHIER

Keep front desk tidy and presentable with all necessary materials (pens, forms,

paper etc.).

Answer questions and address complaints.

Receive letters, packages etc.

Promptly resolve customer issues and complaints on customer service related

matters

Managing purchases and inventory were included in my duties

Used MS excel to maintain inventory and purchases orders

Answer all incoming calls and redirect them or keep messages.

Scan items and ensure pricing is correct.

Dispense correct change.

Evaluate the level of customer satisfaction through the conduct of surveys and

initiate corrective measures to address issues observed.

Review all processes within the service area and suggest improvement

opportunities.

Count money in cash drawers at the beginning of shifts to ensure that amounts

are correct and that there is adequate change.

Bags items carefully.

Maintain all supplies by checking inventory and order items.

DEPARTMENT OF PETROLEUM RESOURCES (D.P.R) : June 2013- March 2016. NGA, LAGOS

POSITION: DATA ENTRY, ADMINISTRATIVE ASSISTANT, CUSTOMER SERVICE REPRESENTATIVE AND FRONT DESK

Provided customer support to internal and external customers.

Maintains database by entering new and updated customer and account information.

Source data by Compiling and sorting information.

Processes customer accounts, documents by reviewing data for deficiencies.

Maintains data entry requirements by following data program techniques and procedures.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Collate spreadsheets.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Collected and analyzed customer information to prepare product or service reports.

Recorded account information to open new customer accounts.

Processed customer adjustments to maintain financial accounts.

Offered advice and assistance to customers, paying attention to special needs or wants.

Schedule meetings and inspection dates for vessels to be inspected as to prepare the vessel license ready.

Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.

EDUCATION AND QUALIFICATION:

High School Certificate in Science (IKEJA HIGH SCHOOL)

BLS – Basic life support

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