Customer Service Representative

Eugenia Thorpe

Louisville, KY *****************@*****.*** 502-***-****

Objective

Experienced and customer-focused professional with over 7 years in customer service, including the healthcare sector. Seeking to leverage strong communication skills and problem-solving abilities in a remote Customer Care Representative role at Amazon Pharmacy.

Skills

- Excellent communication (written and verbal)

- Proficient in computer and web-based tools

- Strong phone and email handling skills

- Multitasking and prioritization

- Problem-solving and conflict resolution

- Customer relationship management

- Adherence to HIPAA and privacy regulations

Professional Experience

Customer Service Representative

Sam's Club Louisville, KY [Dates] – 7 years

- Provided high-level customer service by resolving member inquiries and complaints

- Assisted customers with product information, returns, and memberships

- Leveraged communication skills to handle a variety of customer issues, ensuring a positive shopping experience

- Proactively identified and addressed potential customer concerns

- Achieved high customer satisfaction rates through effective problem-solving Call Center Representative

Avon Cosmetics Remote [Date] – 5 months ago

- Managed inbound and outbound calls, addressing product-related queries and customer complaints

- Provided detailed product information and handled orders over the phone

- Anticipated customer needs and provided personalized product recommendations

- Consistently met performance targets for customer satisfaction and issue resolution Healthcare Customer Service Agent

Humana Remote [Start Date] – [End Date]

- Assisted patients with insurance, medication, and co-pay inquiries

- Collaborated with pharmacists to resolve complex customer issues

- Provided technical support for customers using Humana’s online services

- Adhered to HIPAA regulations while handling sensitive information

- Built long-term relationships with customers to ensure continued satisfaction Education

GED, Carroll County Tech Carrollton, KY 2005

- Completed HIPAA class

- Two years of college experience, no degree

Certifications

- HIPAA Compliance

Contact this candidate