Customer Service Human Resources

David W. Witt

***** ********* ****

Gulfport, Ms. 39503

(H) 228-***-****

(C) 228-***-****

Email: *******@*********.***

CAREER OBJECTIVE

To obtain a challenging and rewarding leadership role offering the opportunity to utilize existing management and information skill sets.

SUMMARY OF QUALIFICATIONS

Self motivated leader with a record of fast-track promotions. Providing effective management directions and Support Company wide as well as maintaining a strong staff.

Exceptional strength in selecting, training, and mentoring others.

Excellent communication skills with experience as an advisor to all management levels.

Skilled in identifying key traits and attributes of success and leadership, equally adept and managing technology, information processing, and human resources.

Experienced in Windows systems, 95’, 98’, 2000 and XP’. Lotus Smart Suite 97’ Microsoft Office 97’, 2000’XP Pro w/ Publisher, PowerPoint, Excel. Microsoft Access, Microsoft Outlook.

WORK EXPERIENCE

Omnicare365

Customer Service Advocate

Gulfport, MS. 39503

10/14/2024 - Present

Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner

Mitigates and prevents complaints from being escalated to resolve in initial contact.

Centene Corporation: Customer Service Advocate

Gulfport, MS. 10/2022 – 09/2024

Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.

Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner

Mitigates and prevents complaints from being escalated to resolve in initial contact.

Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns

Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution

Maintains performance and quality standards based on established contact center metrics

Provides customer service in a high pace contact center environment over the phone, via live chats and emails

Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance

Performs other duties as assigned

Complies with all policies and standards

Pepper Palace Area Manager

Gulfport, MS. 228-***-**** 04/2021 – 10/2022

Supervise 4 store locations in North Louisiana & Mississippi. Overseeing sales, budgets, product knowledge. Recruit managers when positions become available. Responsible for stores payroll budgets and day to day operations conduct store visits to insure company standards are being followed, troubleshoot ant problems that might arrise.

Pepper Palace Store Manager

Gulfport, MS. 228-***-****. 06/2019 - 04/2021

Manage staff, order product as needed, maintain all marketing

for the location. Recruit staff when positions need to be filled. Entertain customets, give them a fund and knowledge experience. Selling hot sauce, rubs bbq sauce wing sauce apoeral items.

Casual Male XL Store Manager

Gulfport, MS. 228-***-****. 03/2017 - 06/2019

Manage mens big and tall clothing store. Provide a one of a kind shopping experience for our guest. Set store sales, shift product when required. Manage staff, recruit and train staff. Maintain stores payroll budget. Process incoming product to insure accurate inventory. Work to achieve stores sales goals on a daily, weekly, and monthly basis. Insure staff is trained on catalog order. Current salary, 13.50 per hour plus sales commission and quarterly bonsus.

Dollar General. 09/2016 - 11/2016

Wiggins, MS. 601-***-****

Assist in recruiting and staffing activities.

Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise.

Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories.

Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets.

Provide superior customer service leadership.

Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications.

Participate in store opening and closing activities.

Ensure the safe deposit of all company funds in the designated bank.

Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.

Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees.

Manage store in store manager’s absence.

Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors.s

Complete all paperwork and documentation according to guidelines and deadlines.

Current salary, $38,143

MISSISSIPPI DEPT OF AGRICULTURE & COMMERCE

Gulfport, Ms. 39503. 601-***-****. 11/06 - 12/15

Covering the three coastal counties

Preform inspection on grocery stores, convenience stores

Preform inspections on dept. Stores, pharmacies which carry pershable food items.

Preform price verifications on all stores who fall under the dept inspections.

Preform package checks on stores selling meat products by the pound.

Making sure stores are following state and federal food code laws.

Carter's Children Clothing. 03/05 - 10/06

Gulfport Factory Stores., Gulfport Mississipi

Store Manager:

Maintain store showroom, set Plano grams

Maintain store sales budget

Hire, train new sales associates.

maintain payroll budget

Supervise all associates, lead by example

Maintain excellent customer service

Handle all shipping and receiving.

Salary 36,500 per year.

Springs Industry/Springs Direct Division: 228-***-****

Springmaid Wamsutta Factory Store, Gulfport, Ms. 3/98 – 1/05

District Manager 02/01 - 01/05

Over saw 15 store locations in 8 states, ensuring that stores met and or exceeded sales goals, maintained payroll budgets, staffed accordingly.

Train new store managers in the total operations of a store, detailed Human Res[1]ources training, benefits, incentives and policy & procedures.

Work with existing managers to resolve operational issues.

Work with corporate in new store openings, store setup and operational issues, special events sales & tent sales events.

Any issues that may arise within individual stores, corporate may have training manager oversee while still maintaining the Gulfport store with the assistants of two Asst. Managers and staff.

Salary: 35,088 plus monthly incentives for achieving sales budget and yearly incentive for meeting or exceeding profit.

Springs Industry/Springs Direct Division: 228-***-****

Springmaid Wamsutta Factory Store, Gulfport, Ms

Training Store Manager 03/98 – 02/01

Responsible for a 1.06 million dollar outlet linen store.

Handle all accounts payable and accounts receivable at store level.

Responsible for all local advertising, staying within allowable budget.

Hire, train, and set salaries for employees at store level.

Responsible for ordering product in store.

Handle all shipping and receiving for store.

Train new managers in all aspects of operating a store. (Two weeks in store)

Travel to new managers store for additional two weeks training.

Salary at present: $29,952 plus monthly incentive for achieving budget and yearly incentive.

Kay Bee Toy Liquidators: Gulfport, Ms. 10/95 – 03/98

Store Manager 228-***-****

Responsible for a 1.0 million dollar outlet toy store.

Responsible for hiring, training all associates.

Including but not limited to the daily operations, including sales and stocking.

Handled all merchandise receiving, unloading and stocking of merchandise.

Traveled to help set up Temporary stores during the holiday season.

Salary: $23,437 plus yearly incentive for maintaining sales above plan.

West Building Materials: Gulfport, Ms. 02/88 – 01/95

Store Manager 03/94 – 01-95

Managed a 3.5 million dollar building materials store.

Supervised one Asst. Manager, one Marketing Manager, one Operations Manager, and thirty-five sales associates.

Handled all in house commercial accounts for contractors, government agencies, etc.

Responsible for all product ordering.

Maintained a 75,000 sqft. Showroom and a 35,000 sqft. Warehouse.

Handled all payrolls, hiring, delegating assignments to other management staff.

Salary: $34,500 plus monthly incentive for exceeding sales goals.

Store closed due to company downsizing, 12/94.

Auditor: Southeast District 02/88 – 03/94

Responsible for the Southeast District which included Ms., Al., La., and the panhandle of Fl., which went as far as Tallahassee.

Would audit all in house commercial accounts for accuracy.

Would perform audits on all records, seeing that company guidelines were followed.

Verify that cashiers were following company guidelines.

Investigate and resolve any loss prevention issues that would arise.

Verify that all damaged merchandise had been properly processed.

Position dissolved due to company downsizing, 03/94.

Salary: $32,500 plus yearly incentive for district achieving sales goals.

EDUCATION

Ashcroft University 1999-2003

Bachelor of Science Degree: Business Management

Major: Human Resource Development

Minor: Management Information Systems

Jefferson Davis Jr. College: 1986-1987

Principles of Banking: Commercial Lending.

Major: Banking Principles

Phillips College: 1982-1984

Associates of Science Degree: Business Management

Major: Business Management

Gulfport High School: 1979-1982

General Studies/College Prep.

CERTIFICATES

Pearl River Community College 06/29/04

Excel – Level II

Pearl River Community College 05/20/04

Business Communications

University of Tennessee 08/2014

Food Safety Issues in the Event of Disasters:

A Practical Application

Contact this candidate