Customer Service Specialist
Resume:
ÁNGELA LÓPEZ ******.****@******.***
Experienced professional in customer service, technical support and sales, with a solid knowledge in the renewable energy sector, specifically in photovoltaic energy. I am looking for a remote position that combines my technical and communication skills to contribute to sustainable development and the energy transition. ABOUT ME
PROFESSIONAL PROFILE
Customer service specialist, being part of the company's quality and support team, dedicated to resolving incidents, technical doubts and coordination with the rest of the teams among other tasks. Was the link between the company and the customers, providing exceptional service, resolving problems, and fostering a positive relationship between the organization and the customers Customer service and resolution of technical inquiries. Preparation of budgets and sales tracking.
Promotion of products and services related to solar energy. Technical advice on the installation and maintenance of photovoltaic systems. Customer assistance
Problem-solving
Complaint management
Follow-up and feedback
Record-keeping
Continuous improvement
Brand representation
Customer Service Specialist
Customer Care agent and Customer support
Sunhero - Full time May 2022 - present
Vdesk LTD · Part-time Jan 2022 - May 2022
United Call Centers · Part-Time Jan 2022 - May 2022 LinkedIn
created a positive first impression with the customers, ensuring efficient operations, and fostering strong relationships with both internal and external stakeholders.
Social media management and digital marketing.
In-person, telephone, and email customer service.
Reservation management and invoicing.
Event organization and management.
Collaboration with the marketing department for promotional campaigns. Recepcionist
Hotel Beverly Park - Mar 2019 - Mar 2022
SKILLS LANGUAGES
ACADEMIC HISTORY
SEO & SEM
Social media marketing
B2B and B2C
Digital Marketing
Brand Management
Product Development
Design
Serrallarga High School HND
Marketing & Advertising
Administrative tasks
Front desk, Housekeeping,
Food&Beverage, Spa services...
Budgeting and finances
Accounting and budgeting
Interviewing, training and managing
staff
Assisting with daily operations
Optimizing business performance
Fielding customer complaints and
inquiries
Ensuring health and safety
compliance
Coll i Rodes High School HND
Hospitality Management
Manage and programm events
Coordinate events
Business comunicator
Coordinate protocol acts
ESAH HNC Meetings, Events & Wedding
Planner
Social Media Management
Wordpress and SEO
Customer care & service
Copywriting
SalesForce, Freshdesk
Photovoltaic technical Knowledge
English (Professional)
Spanish (Native)
Catalan (Native)
Assists the marketing department in carrying out marketing campaigns to improve the hotel's sales Reserve management
Customer service via email, telephone or directly
Sales
Recepcionist
Apartaments Els Llorers - Mar 2020 - May 2021
Manage social media
Customer service
Invoice and booking management
Events management
Recepcionist & Social Media Management
Camping Blanes - 2016 - 2017
Prior to these roles, I worked as a copywriter, event hostess, and au pair, which allowed me to enhance my language skills among other important skills- Concurrently, I continued to pursue training in various areas to further develop my professional profile.
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