Customer Service Bilingual

CRISTAUDO VICTORIA

********************@*****.***

www.linkedin.com/in/victoria-cristaudo-93405333b

Dynamic professional with a versatile background, including roles as an Addiction Counselor and Bilingual Customer Service, showcasing a blend of empathetic communication and increasing patient comprehension. Excelled in creating tailored recovery plans, demonstrating reliability and a positive attitude.

EXPERIENCE

OCTOBER 2021 – FEBRUARY 2022

BILINGUAL CUSTOMER SERVICE, TELEPERFORMANCE

Assisting customers with Spanish-language inquiries in a timely and professional manner. Actively listening to customers, handling concerns quickly and escalating major issues to supervisor. Managing high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

APRIL 2022 – NOVEMBER 2023

BILINGUAL CUSTOMER SERVICE, ATENTO

Enhancing customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages. Providing language translation services for customer service inquiries. FEBRUARY 2022 – CURRENTLY

ADDICTION CONSELOR, ‘’NUEVO AMANECER’’

Collaborating with therapists to determine effective combination of therapy and medical treatments for patients in recovery and motivate them to build self-confidence. Coordinating group therapy sessions

EDUCATION

2012 - 2017

HIGH SCHOOL, INSTITUTO PEDRO DIAZ PUMARA

FEBRUARY 2018

ENGLISH TRANSLATION, UNIVERSIDAD NACIONAL DE LA PLATA 50% of the course approved

EF SET TEST, ENGLISH LEVEL: ADVANCED C1

SPANISH LEVEL: NATIVE

2

SKILLS

Memory retention

Control of the calls

Punctual

Cultural competition

Time management

Fluency and vocabulary, interpreting

complex medical terms

Confidentiality

Reliable

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