Customer Service Safety Officer
Resume:
Anthony Cartolano
Burbank, IL. 60459
**********@*****.***
Event Videographer March 2021 – Present
Independent
Chicago, IL.
Duties and Responsibilities
Provide video editing and broadcast services for live events, ensuring high-quality video production tailored to the needs of the institution. Collaborate closely with event organizers to capture important moments and deliver polished, professional footage in a timely manner.
Deliver live broadcast services during events, managing multiple cameras and equipment to ensure seamless streaming for audiences. Utilize editing software to enhance footage post-event, maintaining consistent quality and visual appeal in all final products.
Range Safety Officer & Gunsmith March 2021 – Present
Range USA
Hodgkins, IL.
Duties and Responsibilities
Responsible for assisting customers in selecting the appropriate safes for firearm storage, providing detailed product knowledge for potential buyers, and ensuring compliance with security regulations outlined by the state of Illinois. Experienced in sales, customer service, and offering guidance on the best practices for secure firearm storage solutions.
Ensure the safe and efficient operation of shooting ranges at Range USA, enforcing strict safety protocols, and providing expert supervision for both new and experienced shooters.
Skilled in firearm maintenance, repair, and customization with in-depth knowledge of various firearm systems, providing services for both first-time gun owners and members of local police departments requiring cleaning services for personal sidearms.
Provide training and instructions to users on proper firearm handling, safety, and marksmanship techniques at range facilities.
Video Engineer August 2013 – March 2021
Northwestern University
Chicago, IL.
Duties and Responsibilities
Recorded, edited and published high-quality video footage of live surgical events, medical procedures, and educational lectures, ensuring precise coverage and clear visualization of critical details. Developed a keen understanding of medical environments and protocols to capture content with minimal disruption to surgical team.
Proficient in using Adobe Premiere Pro for post-production, including cutting, color correction, and audio enhancements, to produce polished, professional-quality videos. Managed multiple projects simultaneously for university staff, ensuring timely delivery and adherence to content standards for later rebroadcast and sharing with stakeholders and media teams.
Installed and worked with Zoom, BlueJeans, Mediasite, Panopto, Microsoft Teams, Polycom, Cisco, and other video conferencing platforms. Experienced in installing, configuring, and troubleshooting a variety of video apps and platforms. Provided technical support and ensured seamless integration of systems for remote collaboration and communication across diverse teams within academic, corporate and medical settings.
Successfully organized and managed multi-room conferences, including setting up audiovisual equipment, coordinating with technical teams, and ensuring smooth operation across multiple locations. Facilitated real-time communication and collaboration, contributing to the success of complex, large-scale events such as Northwestern University's weekly guest and faculty staff lectures.
Assistant Computer Systems Manager January 2000 – May 2013
DePaul University
Chicago, IL.
Duties and Responsibilities
Delivered comprehensive IT support to a diverse user base, including faculty, staff, and students at the College of Law. Troubleshot and resolved hardware, software, and network issues to ensure seamless daily operations and minimal downtime. Ensured network security guidelines were adhered to across university campus and aided network team in prevention of potential data risks to faculty and student body.
Oversaw the maintenance and operation of university computer labs and technology-enhanced classrooms, ensuring that all systems and equipment were up-to-date, functional, and optimized for use in academic settings. Conducted regular checks and updates to provide a reliable technological environment for users.
Led the design and implementation of technology classrooms, including the integration of advanced AV systems, computers, and other digital tools. Collaborated with stakeholders to create environments that meet the specific needs of educational programs, enhancing the learning experience through technology.
Managed all aspects of video production, from pre-production planning and setup to filming and post-production editing. Ensured the creation of high-quality video content for various academic and promotional purposes, utilizing technical expertise and creative vision.
Skilled in diagnosing and repairing both Mac and PC hardware and software issues. Provided routine maintenance and emergency repairs, ensuring the longevity and efficiency of computers within the institution. Deployed and maintained OS images for university devices as needed.
Computer Service Depot Manager June 1997 – January 2000
DePaul University
Chicago, IL.
Duties and Responsibilities
Successfully oversaw the operations of Computer Service Depots across DePaul University campuses in Lincoln Park and Chicago Loop, ensuring efficient service delivery and quick turnaround times for repair requests. Coordinated with a team of technicians to handle a high volume of service tickets, prioritizing tasks to meet the needs of students, faculty, and staff.
Installed, configured, and maintained a wide range of computing devices, printers, and peripherals, ensuring they met institutional standards and user requirements. Performed diagnostic tests and repairs, resolving hardware and software issues to maintain optimal functionality. Regularly updated systems and implemented preventative maintenance measures, significantly extending the lifespan of equipment and reducing the frequency of repairs.
Assisted with the upgrading of campus network infrastructure as needed from new routers, switches, and cabling. Collaborated with network team to ensure projects were completed within acceptable timetables to ensure minimal disruption of class schedules at the campus.
EDUCATION & CERTIFICATIONS
DePaul University - Computer Technology
Local Area Network (LAN) Certification
Chicago, IL.
SKILLS
Proficient in repairing computers, printers, and monitors, ensuring optimal functionality.
Experienced in electronics with the ability to diagnose issues down to the component level.
Capable of reading and interpreting electronic schematics accurately.
Possess a strong mechanical background, skilled in troubleshooting and repairs.
Familiar with both 110V and 220V electrical wiring systems for safe and effective installations.
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