Pharmacy Technician Customer Service

TONIDENISE BROCKINGTON

CONTACT Certified Pharmacy Technician looking to work for a company where I can

utilize My skills, knowledge and become a part of a team. Driven

Philadelphia, PA 19121

Pharmacy Technician with 10 years of experience and success in working

+1-215-***-**** within fast-paced Retail/Inpatient pharmacy settings. Highly proficient in

accurately filling and labeling prescriptions, maintaining drug inventories

******************@*****.*** and updating pharmacy records. Excited to bring talent and record of

excellence in customer service to growing pharmacy.

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WORK HISTORY

SKILLS May 2024 - Current

• Dispensing Medications Lead Pharmacy Technician /Pharmacy Purchaser Suburban Community

• Chemical Handling Hospital, Norristown, PA

• Specialized Pharmacy Services • Stocked, labeled, and inventoried medication to keep accurate records.

• Organization and Prioritization • Optimized inventory management, regularly reviewing stock levels and

• Controlled Substance Management placing timely orders to prevent shortages or overstocking issues.

• Answering and Routing Calls • Ordered medicines daily to replenish stock and increase inventory in

• Monitoring and Modifying anticipation of need.

Medications • Performed various pharmacy operational activities with strong

• Prescription Filling and Labeling commitment to accuracy, efficiency, and service quality.

• Achieved cost savings by implementing strategic sourcing and supplier

negotiations.

• Developed strong relationships with suppliers, fostering collaboration

and mutual growth. Replenished Omni Cells with fast pace medication /

Narcotics, cart fill, delivered patient daily medications.

• Facilitated smooth operations within the pharmacy by proactively

addressing any supply chain disruptions or shortages in a timely

manner.

July 2023 - Current

Pharmacy Technician Temple University Health System (Episcopal

Campus, Philadelphia, PA

• Answered incoming phone calls and addressed questions from

customers and healthcare providers.

• Stocked, labeled, and inventoried medication to keep accurate records.

• Enhanced pharmacy workflow by assisting pharmacists with

medication dispensing, labeling, and packaging.

• Calculated dosage, filled prescriptions, and prepared prescription labels

with absolute accuracy.

• IV room trained.

March 2022 - May 2024

The Lead Pharmacy Technician University Of Pennsylvania,

Philadelphia, PA

• Inpatient partners with the pharmacist in ensuring seamless and

accurate patient care services is provided to all clients and patients

• Key responsibilities will include ensuring all medications being

delivered are scanned upon leaving the pharmacy, ensuring timeliness

of all medication deliveries, ensuring accuracy of all medications filled,

standardizing workflow between all shifts, ensuring Omnicell refill

medications are pulled and machines refilled in a timely manner, and

managing and posting the following schedules on a daily basis:

technician cart exchange schedule, pharmacist checking schedule,

technician and intern workflow schedule

• The Lead Pharmacy Technician - Inpatient will work closely with the

department scheduler to ensure the accuracy and completeness of all of

the schedules

• Also have experience/Knowledge of URAC and CMS as well as

compliance.

December 2019 - March 2022

Pharmacy Technician inpatient University of Pennsylvania Health

System, Philadelphia, PA

• Assist the pharmacist with filling medication orders

• Collect medication in the correct dosage and strength

• Delivery of medication in a timely manner to the correct floor

/medication carts

• Maintain stock in the pharmacy and Omni Cells, Epic, URAC,CMS also

Compliance

October 2019 - December 2019

Pharmacy Technician CVS Health Retail, Philadelphia, PA

• Enter and maintain prescription data using our computer system

• Answer incoming phone calls and field patient questions

• Contact doctor's offices or hospital to clarify prescription information

• Assist the pharmacist with maintaining the ongoing medication

inventory and place medication order when instructed

November 2018 - July 2019

Pharmacy Technician CONTRACT PHARMACY SERVICES, Warrington,

PA

• Accurately fill blister cards/vials/bags with ordered medications while

maintaining high volume production goals

• Property labeling blister cards with the pharmacy label

• Heat sealing blister cards

• Present completed cards to pharmacist for medication and labeling

review

• Place new inventory on shelves using the stock rotation technique,

compliance

December 2016 - November 2018

Pharmacy Technician Rite Aid, Philadelphia, PA

• Enter and maintain prescription data using our computer system

• Filled label's and placed them on the correct medication

• Contact doctor's offices or hospital to clarify prescription information

• Knowledge and experience of URAC and CMS as well as compliance

EDUCATION

June 1993

High School Diploma

Benjamin Franklin High School, Philadelphia, PA

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