Personal Support Worker/ Home Support Worker

IFUNANYA LORRAINE NNACHI

WATERLOO, ON N*V *X*

Telephone: 519-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Empathetic Support Worker with sensitive and compassionate approach to cultivating, trusting, stimulating and varied lifestyle for residents. Consistently maintained client satisfaction, acted quickly in crisis situations. A careful, flexible, keen and lively individual with knowledge of implementing personal support plans which centre on the individual’s welfare, requirements, needs and interests.

Education

Conestoga College – Ontario, Canada (Present)

• Strategic Marketing Communication, M.Sc.

Houdegbe North American University – Cotonou (2014)

• Mass Communication, B.Sc.

University of Lagos – Lagos, Nigeria (2007)

• Diploma in English Education

Alvana Model Secondary School – Imo, Nigeria (2005)

• High School Diploma-SSCE

PROFESSIONAL EXPERIENCE

Personal Support Worker (PSW)

GotCare, Ontario, Canada

January 2023- Present

Provided practical support for individuals, such as helping with household tasks and personal care.

Supported and monitored their healthcare needs.

Adhered to all health precautions related to the COVID-19 pandemic.

Built and maintained relationships with residents of different ethnic and cultural families.

Implemented interdisciplinary care plans in close collaboration with medical teams and clients’ families.

Helped clients survive life-threatening mental health emergencies by providing company and encouraging them to contact mental health professionals. Home Support Worker

Schlegel Villages, Ontario, Canada

November 2023 to Dcember 2024

• Monitored the health and safety of clients based on inhumation gleaned from the patients as well as individuals.

• Checked in with clients case managers as needed, and appropriate behaviour in a variety of real-world settings and situations.

• Worked collaboratively with fellow team members and assistants.

• Provided one-on-one continuity- based support to residents.

• Understood and implemented infection prevention practices.

• Participated in ongoing internal and external education SKILLS

• Problem-solving

• Oral and dental hygiene

• Empathy

• Conflict resolution

• Active listening

• Assistance in daily living activities

• Safety skills and long term experience

SOFTWARE EXPERIENCE

Ms Office Suite (Word, Power Point, Excel, Project), Office 365, Outlook Reference

On Request

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