Customer Service Front Desk

C U S T O M E R S E R V I C E

A L E X A N D R A R A I N F O R D

km

Active listening

Friendliness

Attention to detail

Conflict resolution

Empathy

Decision-making

Effective communication

Patience

Time management

I have several years of customer service experience in various industries, including retail, hospitality, and call centers. I am well-versed in handling customer inquiries, resolving complaints, and providing excellent service to ensure customer satisfaction. I have strong communication skills, problem-solving abilities, and a friendly demeanor that allow me to effectively interact with customers and address their needs. S K I L L S

Profile

E D U C A T I O N

DAVID W BUTLER HIGH SCHOOL

2014-2018

DIPLOMA

Front Desk Receptionist

Customer Service Representative

8/2018- 2/2020

3/2020-11/2022

EUROPEAN WAX CENTER

Greeting and welcoming guests as they arrive at the front desk Answering phone calls and directing them to the appropriate department or person

Handling guest inquiries and providing information on services and amenities

Checking guests in and out, processing payments

Responding to customer inquiries and providing information about the company's services, pricing, and policies. Assisting customers with scheduling appointments for electrical services and coordinating with technicians.

Handling customer complaints and resolving issues in a timely and professional manner.

Customer Health Representative

12/2022- Present

GOHEALTH

Answer phone calls and questions from patients and healthcare providers

Maintain patient records and ensure confidentiality of patient information

Assist healthcare providers with examinations and procedures 980-***-****

4512 Victory Ln Charlotte NC

28269

*********.**********@*****.***

DUKE ENERGY- REMOTE

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