Patient Care Customer Service
Resume:
Khalilah Slaughter
Barstow, CA *****
*******************@*****.***
Professional Summary
Driven, dependable, and hardworking healthcare professional with extensive experience in medical administration and patient care. Proven ability to combine professional skills and medical education to deliver exceptional service. Recognized for achieving the Ultimate Medical Academy Honor Roll in 2023 and maintaining perfect attendance at Corinthian Colleges in 1998. Proficient in MS Excel, MS Word, MS PowerPoint, cash handling, email, scanning, and printing, with a typing speed of 45 WPM. Skilled in written and verbal communication, independent thinking, flexibility, organization, and the ability to work independently. Seeking to leverage expertise in a dynamic healthcare organization to contribute to innovative patient care solutions.
Proficiencies
• MS Excel
• MS Word
• MS PowerPoint
• Cash handling
• Scanning
• Printing
• Typing Speed: 45 WPM
• Skills
• Written and verbal communication
• Independent thinker – requires minimal supervision
• Flexible
• Organized
• Able to work independently
Honors/Awards
• Ultimate Medical Academy Honor Roll 2023
• Perfect Attendance Award from Corinthian Colleges 1998 Willing to relocate to: Victorville, CA - Lenwood, CA - Barstow, CA Authorized to work in the US for any employer
Work Experience
Nursing Assistant
California Department of Social Services in Home Support Department-Barstow, CA June 2022 to July 2024
• Followed policies and procedures and abided by HIPAA guidelines to protect privacy.
• Observed, reported, and documented resident conditions and activities.
• Promoted a safe, clean, and organized environment.
• Provided unique customer services to enhance client satisfaction by asking open-ended questions and gathering feedback.
• Supported emergency situations by following established protocols and assisting with resuscitation efforts as needed.
Cashier/Customer Service
Mailmax Postal-Barstow, CA
January 2020 to January 2022
• Organized and distributed mail among customers within the community.
• Received mail from postal workers, FedEx, and UPS; sorted mail by mailbox assigned numbers.
• Sorted and collated incoming and outgoing mail; weighed mail to determine correct postage.
• Opened mail addressed to the office, discarded junk mail, and recorded registered mail.
• Utilized faxes and scanning machines; checked for chemicals and contraband.
• Time-dated and stamped all incoming and outgoing mail.
• Handled cash and all money collection; assisted customers with change of address forms and other mail forms.
• Sold postage stamps and office supplies; packaged and prepared boxes for mailing.
• Entered personal information into databases.
• Followed up with customers to ensure satisfaction.
• Enhanced customer service by making customers feel valued, comfortable, and satisfied with their purchases.
• Strived to improve business practices based on customer interactions. Courtesy Clerk
Stater Brothers Grocery Store-Barstow, CA
January 2019 to January 2021
• Greeted customers, fulfilled their needs, and assisted with queries.
• Acted as the first point of contact for customers entering, shopping, and departing.
• Provided help and information to enhance the shopping experience.
• Assisted guests in finding products and complete meal solutions. Resident Care Provider
Willow Bend Assisted Living Homes for Dementia Care-Denton, TX January 2014 to January 2015
• Followed policies and procedures and abided by HIPAA guidelines to protect privacy.
• Observed, reported, and documented resident conditions and activities.
• Promoted a safe, clean, and organized environment.
• Assisted residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom.
• Ensured residents took their prescribed medication and monitored their health conditions.
• Provided emotional support and companionship to residents, establishing a trusting relationship.
• Observed and reported any changes in residents' health or behavior to healthcare professionals.
• Assisted with meal preparation, laundry, and maintaining a clean and safe living environment.
• Planned and participated in recreational activities and outings to enhance residents' quality of life.
• Kept accurate records of residents' activities, behavior, and health conditions. Correctional Officer
Curry County Adult Detention Center-Clovis, NM
August 2009 to August 2013
• Documented information, such as prisoner identification, charges, and incidences of inmate disturbance, and kept daily logs of prisoner activities.
• Followed guidelines and procedures for escalated situations.
• Inspected the conditions of locks, window bars, grills, doors, and gates at jails to ensure security and help prevent escapes.
• Monitored inmate behavior to prevent disturbances and ensure safety.
• Conducted routine searches of inmates and their living quarters to find contraband.
• Assisted in the transportation of inmates to and from court appearances, medical facilities, and other locations.
• Provided support during emergency situations by following established protocols and assisting with crisis management.
Education
Associate of Science Degree in Health Sciences – Medical Administrative Assistant,
Ultimate Medical Academy - Clearwater, FL
March 2023 to August 2024
Diploma in Medical Assisting
Everest College-Corinthian Colleges Incorporated - Orange, CA January 1998 to December 1998
• Completed comprehensive phlebotomy training, including venipuncture techniques, blood sample collection, and proper handling and labeling of specimens.
• Completed comprehensive phlebotomy training, including venipuncture techniques, blood sample collection, and proper handling and labeling of specimens.
• Successfully completed an externship, gaining hands-on experience in the referral department, back office, and front office operations.
• Learned and applied skills in patient referrals, appointment scheduling, medical record management, and patient interaction.
• Developed proficiency in both administrative and clinical tasks, enhancing overall patient care and office efficiency.
Skills
• Medicare
• Patient Processing
• Check Out
• Billing Cycle
• Basic Coding Skills for ICD-10 & CPT
• Medical Laws & Ethics
• Third Party Billing
• Patient Registration
• Medicaid
• Anatomy & Physiology
• Release of Information
• Medical Terminology
• Medical Billing Knowledge
• Medical Records Management
• Insurance Verification
• Data Entry
• Medical Transcription
• Check In
• Medical Administrative Assistant Front and Back Office
• HIPAA Compliance
• Claims Appeal Process
• ICD-9
• Dementia Care
• Medical Coding
• Medical Scheduling
• ICD Coding
• Phone Etiquette
• Laboratory Experience
• Medical Office Experience
• Social Work
• Supervising Experience
• Accounting
• Employee Orientation
• Caregiving
• EMR Systems
• Law Enforcement
• Alzheimer's Care
• Nursing
• Customer service
• Patient Care
• Clerical Experience
• Security
Certifications and Licenses
Driver's License
February 2021 to February 2025
Bloodborne Pathogens
Present
Additional Information
Professional Development:
• Completed training in dementia care and emergency response protocols.
• Attended workshops on patient communication and care techniques.
• CPR and AED Certified
Technical Skills:
• Proficient in electronic health record (EHR) systems.
• Experienced in using medical billing and coding software. Languages:
• Fluent speaker in English
• I Don't speak Spanish fluently, but I have learned the Spanish alphabet. This has given me a basic understanding of the language and its pronunciation. While I am not yet able to hold conversations, I'm eager to continue learning and improving my Spanish skills.
Contact this candidate