Customer Service Front Desk

Kellie Corbin

San Diego, CA

Professional Summary

I am hard working,Dependable,and very reliable. I have many learned skills that will enhance both the client and the business, that incorporates me, as a team member. I look forward to speaking to you and hopefully adding to your team of employees.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service/Sales Associate

McDonald's Restaurants-Rancho Penasquitos, CA

January 2018 to May 2019

customer service, cashier, lifting, cleaning, order taking, drive thru, Whatever needed to be done. Catering Associate

Tim Foley Inc.-San Diego, CA

March 2015 to February 2017

party planing, seat arrangements, food ordering, decorations, loading and unloading equipment Concierge/housekeeper

Radisson Hotel Group-Lexington, KY

December 2012 to August 2015

• Adhered to hotel policies and procedures regarding safety protocols and privacy guidelines at all times

• Efficiently managed time by prioritizing tasks effectively in order to meet daily quotas for room turnovers

• Reduced turnaround time for room cleanings by XX% through implementation of streamlined processes

• Implemented eco-friendly practices such as using environmentally friendly cleaning products and minimizing water usage

• Inspected rooms after cleaning to ensure high standards of cleanliness were met before guest arrival

• Responded promptly to guest requests for additional amenities or services, providing excellent customer service

Front Desk Agent/Concierge

Hyatt Regency-Lexington, KY

August 2011 to November 2012

• Provided exceptional customer service to hotel guests, ensuring a positive experience from check-in to check-out

• Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records

• Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner

• Served as the main point of contact for VIP guests or special requests, ensuring personalized attention and exceeding expectations whenever possible

• Leveraged interpersonal skills when dealing with difficult customers or challenging situations at the front desk

• Demonstrated strong attention to detail by verifying guest identification and credit card information during check-in process

Server/Hostess

FRICHES-Lexington, KY

April 2004 to November 2008

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Implemented upselling techniques resulting in an increase in average check size by XX%

• Trained new staff members on restaurant procedures, menu items, and customer service standards

• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail

• Handled cash transactions accurately using POS system while providing friendly interactions with customers

Server

The Double tree hotel-Santa Barbara, CA

February 1996 to May 2001

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

Education

High school or equivalent

Santa Barbara High School - Santa Barbara, CA

August 1985 to June 1989

Skills

• Crew Member

• Food Service

• Customer Service

• Load & Unload

• Cashiering

• English

• Host/Hostess

• Cash Handling

• Serving Experience

• Busser

• Microsoft Word

• Cleaning Experience

• Restaurant Experience

• POS

• Hospitality

• Upselling

• Retail Sales

• Guest Services

Assessments

Front desk agent (hotel) — Proficient

August 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Learning agility — Proficient

June 2022

Learning and applying new information

Full results: Proficient

Retail customer service — Proficient

March 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

March 2022

Level of motivation and discipline applied toward work Full results: Proficient

Cleaner fit — Proficient

August 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Customer service fit — Proficient

May 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Reliability — Proficient

March 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

Lyrics of an old soul

July 2022

Poetry book that I published and sold thru poetitzer an app I found for writing talents. Really awesome experience I definitely learned a lot

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