Saint Louis Program Manager
Resume:
CHENEE JOHNSON
EXPERIENCE
Nov ****
Present
CASE MANAGER
Eversana Life Sciences Services Chesterfield, MO Aug 2024
Nov 2024
PROGRAM MANAGER
Resources for Human Development
St. Peters, MO
Mar 2022
Aug 2024
PROGRAM COORDINATOR
Centene Saint Louis, MO
Sep 2018
Mar 2022
LEGAL ADMINISTRATIVE SPECIALIST
Department of Veteran Affairs Saint Louis, MO
Apr 2016
Sep 2018
CARE COORDINATOR
Wellcare Saint Louis, MO
Jan 2014
Apr 2016
PAITENT ACCESS REPRESENTATIVE
St.Louis Children's Hospital Saint Louis, MO
EDUCATION
Aug 2009
May 2014
BACHELOR OF SCIENCE IN HEALTHCARE
ADMINISTRATION MANAGEMENT
University of Phoenix Phoenix, AZ
Aug 2018
Apr 2021
MASTERS IN BUSINESS ADMINISTRATION
University of Phoenix Phoenix, AZ
REFERENCES
Upon request
****************@*****.***
1511 Leeshores Ln
OBJECTIVE
Determined individual seeking a
healthcare managerial position to
utilize my clerical and
administrative skills along with my
proficiency in medical terminology
in order to orchestrate a smooth
flow of office operations in various
departments
SKILLS
Managed a caseload of clients, providing support and guidance in accessing resources and achieving goals.
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Collaborated with interdisciplinary teams to develop and implement individualized care plans.
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Conducted assessments to identify needs and barriers to housing, employment, and healthcare.
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Facilitated workshops and group sessions to promote skills development and community engagement.
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Maintained accurate and up-to-date documentation of client interactions and progress towards goals.
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Advocated for clients within the legal and social service systems to ensure they received appropriate services.
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Provided crisis intervention and conflict resolution support as needed.
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Developed partnerships with community organizations and service providers to enhance client support networks.
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Developed and implemented strategic plans to optimize program performance and drive continuous improvement.
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Managed stakeholder communication and expectations to ensure alignment with project goals and objectives.
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Led cross-functional teams to successfully complete multiple high-impact projects on time and within budget.
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Collaborated with internal and external partners to identify opportunities for process optimization and cost savings.
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Facilitated regular status meetings and project reviews to track progress and address issues proactively.
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Utilized data-driven insights and analytics to make informed decisions and drive program success.
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Created and maintained detailed project documentation, including timelines, budgets, and risk assessments.
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Managed vendor relationships and contracts to ensure compliance with service level agreements and quality standards.
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Managed compliance and overseen external safety and requirement's of environmental
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Support behavior safety while managing environmental programs based on standards
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Identify lead risk assessments and process risk prediction in order to identify hazards in the workplace Implementation of teamwork leadership and instructional dynamics
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Monitor identify and implement certain analysis of certain programs and projects
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Serve as the liaison between veterans, their families, and various VA services, facilitating access to healthcare, benefits, and support services.
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Collect, analyze, and report on program performance metrics, including veteran satisfaction and service outcomes, to inform decision-making and improve program effectiveness.
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Oversee budgetary aspects of programs, including tracking expenditures, forecasting financial needs, and ensuring compliance with fiscal guidelines.
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Address and resolve program-related issues and challenges, including those affecting veterans' access to services or program efficiency, with a focus on maintaining high-quality support.
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Coordinate and manage the delivery of healthcare services to members, ensuring that care plans are effectively implemented and tailored to individual needs.
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Serve as the primary point of contact for members, advocating for their needs and facilitating access to appropriate medical and support services.
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Monitor and track patient progress through electronic health records and other systems, providing regular reports on care outcomes and program effectiveness.
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Ensure that all care coordination activities comply with regulatory requirements and Wellcare policies, maintaining accurate and thorough documentation.
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Handle the registration process for new and returning patients, including gathering personal, insurance, and medical information to ensure accurate and complete records.
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Verify patient insurance coverage and benefits, including obtaining authorizations and addressing any issues related to insurance eligibility or referrals.
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Schedule and coordinate patient appointments with medical staff, ensuring efficient use of resources and minimizing wait times.
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Collaborate with physicians, nurses, and other healthcare professionals to ensure seamless patient care and effective communication between departments.
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· Excel
· Microsoft
· Data-driven strategic planning
· Cost-benefit analysis
· Critical thinking skills
· Strong interpersonal skills
· Excellent communication skills
Contact this candidate