Customer Service Development Management

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CANAAN AFRICA

PERSONAL DETAILS

Gender: Male

Identity number: 322416313

Nationality: Motswana

Languages: English and Setswana

Postal Address: P.O Box 503686 Gaborone Botswana

Phone number: +267-********/ 75009754

Email: **************@*****.***

CAREER OBJECTIVE

To acquire knowledge and skills such that I can make the very best of any opportunities in any organisation I work in.

KEY PERSONAL ATTRIBUTES

Innovative thinking.

Ability to work under pressure and organise workload to meet deadlines, working extended hours when required.

Ability to work under minimal supervision and self-motivated.

Ability to work well in team environment and lead others by bringing out the best in people and allowing them to excel.

Professional attitude in all interactions.

Excellent written and oral communication skills

EDUCATION

2019: Certificate in Customer Service Training Level 1 at Retail Group Training Academy

2016 - 2017: Diploma in Chartered Institute of Procurement and Supply at Institute of Development Management (IDM)

2

2016: Advance Certificate in Chartered Institute of Procurement and Supply at Institution of Development Management (IDM)

2015: Certificate in Chartered Institute of Procurement and Supply at Institution of Development Management (IDM)

2015: Did training in International Computing Driving Licence (ICDL) but was unable to finish at Institute of Development Management (IDM)

2013 - 2014: Botswana General Certificate of Secondary Education at Nata Senior Secondary School

EXPERIENCE

June 2020 to present: Retail group

1. Call Centre Agent

Listening attentively to customers’ needs to ensure positive customer service

Giving customers information about products and services and taking and cancelling orders

Helping customers understand the menu and answering questions about their orders

Identifying and assessing customer’s needs to achieve satisfaction

June - July 2017: Office of District Commissioner-Tonota 2. Attachment: Procurement officer

Preparation of Government purchase order in the Government Accounting and Budget System (GABS)

Preparation of Request for Quotations

Preparation of Internal Requisition

Receiving goods in the Government Accounting and Budget System

(GABS)

Returning of goods in the Government Accounting and Budget System

(GABS)

Checking of inventory in the organization

Issuing of goods to recipients

COMPUTER LITERACY

Microsoft office (Word, Excel, Access and Power point) 3

HOBBIES

Going to church

Interacting with people

Reading

Listening to music

Watching television

REFERENCES

Ms kefilwe Thomas

Procurement Officer I

District commissioners Office

P.O Box T10

Tonota

Botswana

Tel: +267-*******/ 78

Fax: +267-*******

Mobile: +267-********

Email: ********@***.**

Mrs B.O Tawana

Consultant [Lecturer]

Institute of Development Management

P.O Box 1357

Gaborone

Botswana

Tel: +267-***-****

Fax: +267-***-****

Mr P.Ntabu

Consultant [Lecturer]

Institute of Development Management

P.O Box 1357

Gaborone

Botswana

Tel: +267-***-****

Fax: +267-***-****

Email:******@******.***

Contact this candidate