Quality Control Account Manager

Nabil KHIAR

Quality Assurance Control Manager & Account Manager

Joliet, IL Phone Numbers 424-***-**** Email ***********@*****.***

LinkedIn: https//www.linkedin.com/in/nabil-khiar-0090b11a

PROFESSIONAL SUMMARY

Managed projects and programs from planning and execution to resource deployment to guarantee success and target achievement. Detail-oriented and results-driven Quality Control Manager with over 3 years of experience in industry and Account Manager with over 20 years of experience in International company in the word. Proven track record of implementing effective quality control systems, reducing defects, and ensuring compliance with industry standards. Skilled in leading cross-functional teams, analyzing data, and driving continuous improvement initiatives. Very comfortable with number, Very good analysis and reading of the problems and their resolutions.

EXPERTISE

Resource Development & Deployment Process Streamlining & Coordination

Project and Program Management Data Gathering, Analysis, & Reporting

Technical Support and Troubleshooting Team Training and Coaching

Team Management & Leadership Organizing and Multitasking

Effective Communication Business Writing, Editing & Proofreading

Customer Service and Support Performance Improvement

Budgeting Finances Accounting

Economics & Profits Business Plan Development

Excel PivotTables: Mastering PivotTables and PivotCharts

EDUCATION, QUALIFICATION & Certifications

Harvard Business School online : United States

Project Management Certificate,

Change Management Certificate,

Team Management Certificate,

Career Management Certificate,

Leading People Certificate,

Coaching Certificate,

Strategy Planning and Execution Certificate,

Strategic Thinking Certificate,

Difficult Interactions Certificate,

Business Plan Development Certificate,

Budgeting Certificate,

Business Certificate in Supply Chain Management at JJC College, Joliet IL, 2020

Certificate Excel PivotTables: Mastering PivotTables and PivotCharts, juil. 27, 2024

Certificate Adult/Infant/Child CPR & First Aid at NewLife CPR, 2024

Walmart Certificate Trainer 2022,

Certificate in Human Rights Consultant from US Institute of Diplomacy and Haman Rights

RELEVANT COURSEWORK

Data Analytics Certificate Springboard University, start end 2023 to November 2024

Other Country :

Masters in Accounting, University of Commerce Country Algeria, 1996

DECS Mathematic University of Commerce Country Algeria, 1992

Bachelor Degree in Economics and Law, University of Commerce Country Algeria, 1990

High School Diploma Mathematics, Country Algeria, 1987

TECHNICAL SKILLS

Microsoft Office Suite G Suite Canvas Zendesk Slack, Zoom Canva WordPress

Jira Confluence Monday.com Kisoft Scada V2.3 SAP PowerPoint. Outlook / Six Sigma Methodologies

Quality Control Systems / ISO 9001Compliance / Root Cause Analysis / Process Improvement / Data Analysis / Team Leadership / Auditing and Inspections / Supplier Quality Management / Documentation and Reporting

PROFESSIONAL EXPERIENCE

WALMART Warehousing ORD1 - Joliet

Quality Control Assurance Auditor : Sept 2022 – Présent:

Achievements

- Enhanced deliverability per set goals and mission by training and coaching onboarding agents across all areas of job expectations and procedures, efficiently communicating goals and expected results

- Lead a team of 10 quality control inspectors and technicians in ensuring product quality and compliance with ISO 9001 standards.

- Developed and implemented a new quality control system that reduced defects by 20% and more.

- Implemented Six Sigma methodologies to streamline processes and reduce production time by 15%.

- Developed and maintained quality documentation, including standard operating procedures (SOPs) and work instructions.

- Conducted root cause analysis and implemented corrective actions to resolve quality issues.

- Coordinated with suppliers to ensure the quality of incoming materials and components.

- Conducted regular audits and inspections to ensure adherence to company and industry standards.

- Collaborated with the production team to identify and address quality issues resulting in a 80% improvement in product reliability.

- Trained and mentored staff on quality control procedures and best practices.

- Prioritized growth and achievement of project goals by leading,

Use SAP program

Use Kisoft Scada V2.3

Inventory

Respect policies and Safety of company

Achievements : 16 Certifications and Reduce products defects 25%

Best Buy Warehousing Bolingbrook, IL

Warehouse Administrative Process Lead Feb. 2021 – Aug. 2022

Achievements

Lead a team of 12 Associates professionals in all processing.

Developed and maintained quality documentation, including standard operating procedures (SOPs) and work instructions

Enhanced deliverability per set goals and mission by training and coaching onboarding agents across all areas of job expectations and procedures, efficiently communicating goals and expected results

Trained and mentored staff.

Conducted regular audits and inspections to ensure adherence to company and industry standards

Inventory

Control documented for 48 trucks inbound & outbound a day.

Achievements: Successfully led a project to reduce production defects 40%

ARYZTA LLC Romeoville, IL

Administrative Process and Control Lead 2018 – 2021

Increased production goal,

Respect policies and Safety of company

Report production realize every day

Built and maintained customers' trust with impact on sales via timely processing, packaging, and shipping eCommerce orders per customer's timetable

Inventory

Achievements : reduce production defects by 30%

Awarded Employee of the year for exceptional contributions to quality improvement initiatives

Demure International Trading, Joliet, IL

Warehouse Manager 2017 – 2018

Principal activities Trading Containers of Goods in International,

Enhanced decision-making that impacted sales operations by generating and filing sales data and records, including customer purchase history, tracking trends

Improved customer engagement and continued subscription by creating email newsletters that resonate with customers

Monitoring the shipment of containers from our warehouse to international customers

Achievements : Increase the benefit 50%

Other Country :

North Africa : General Manager 30 years, responsible for more than 500 peoples

Barcelona Spain : Sales Manager 3 years, responsible for 15 peoples

Paris French : Project Manager 2 years, responsible for 150 peoples

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