Digital Marketing Customer Service

K Katia Figueroa Acevedo

816-***-**** *************@*****.*** Kissimmee, FL 34743

SKILLS

• Microsoft Office

• Digital Marketing

• Account Management

• Attention to detail

• Communication Skills

• Client Guidance

• Customer Service

• Education and Training

Sales-force Software

experience

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LANGUAGES

Spanish

Native or Bilingual

Portuguese

Limited Working

PROFESSIONAL SUMMARY

Experienced in accelerating growth, I have effectively managed and coordinated accounts, ensuring smooth operations and client satisfaction. My proactive approach and relationship-building abilities have provided me with the flexibility to adapt to various environments and achieve outstanding outcomes. Currently seeking new opportunities to utilize my strong account management skills and drive business growth.

ACCOMPLISHMENTS

• Achieved Result by completing Task with accuracy and efficiency.

• Documented and resolved Issue which led to Results. WORK HISTORY

January 2007 - Current

Account Manager And Educator, Enchanted Bella, Orlando, Fl October 2021 - August 2022

Field Account Manager, Booksy, Orlando, FL

Worked with management to develop and apply digital marketing plans with a focus on driving education and sales conversion

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Devised and implemented robust digital acquisition plans, ensuring precision in financial reporting, budgets, and forecasts

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• Met deadlines while delivering out-of-the ordinary expectations. Managed wide range of accounts such as Murad, Kuene and Mirabella Education and training.

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• Promoted Regional Sales and Campaigns to potential clients

• Created Reports and Data-driven presentations

• Analysed Client's feedback to locate areas of improvement

• Reported to district manager

Increased client satisfaction by building strong relationships and addressing their needs promptly.

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Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

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Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

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Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

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Conducted regular account reviews to identify areas for improvement and ensure continued success.

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Collaborated with sales team to identify potential upsell opportunities and expand client base.

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Negotiated contract terms with clients, securing favorable agreements for both parties.

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Actively participated in networking events within the industry, expanding professional connections and generating leads.

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Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

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Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

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Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.

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EDUCATION

Associate In Science

Kccc, Kansas City, KS

April 2005

Certificate In Cosmetology And Esthetics

Paris II - Kansas City, Kansas City, MO

AWARDSANDCOMMUNITYINVOLVEMENT

• Top Artist and Educator.

• Top Sales and Service

• American Cancer society Look Good Feel Better Certified Cosmetologist.

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