Customer Service Associate
Resume:
Jessica Thomas
**looking to go, where I can grow**
Hortense, GA 31543
*************@*****.***
Dedicated customer service professional who has worked in many facets of the service industry looking to apply my 9+ years of expertise delivering exceptional customer service. A individual who thrives for perfection of all works and understands the importance of maintaining a balance between customer needs and company profits Skilled with strong interpersonal skills with the ability to relate and empathize with people of varying personalities, from ALL walks of life! Passionate about improving the quality of peoples life-styles through surpassed care and service. Authorized to work in the US for any employer
Willing to relocate to: Brunswick, GA
Authorized to work in the US for any employer
Willing to relocate to: Brunswick, GA
Authorized to work in the US for any employer
Work Experience
Merchandiser
Field Force Merchandising, LLC-Brunswick, GA
August 2024 to Present
• Delivering promotional displays to retailers working with managers for the display set up.
• Stock greeting card display, confirming POG, POS and pocket cards.
• Ensure that all cooler units are clean and no ice build -up and stocked with the correct merchandise
• report any issues or shortages with management
• Report the visit on your phone.
• reporting photos of your work when your done.
Customer Service Associate
QuikTrip-Brunswick-GA
December 2023 to Present
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Greeted customers entering the store and responded promptly to customer needs.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Proactive addressed long lines by opening additional registers when necessary enhancing customer experiences.
• Advocated for customers and reported on areas where products or services could be improved.
• Streamlined check-out process for increased efficiency and reduced waiting times.
• Efficiently completed multiple projects, including checking two people out on one register, up-keeping the store, while assisting customer needs.
Food Delivery Driver
DoorDash-Brunswick-GA
July 2021 to May 2024
• Providing excellent customer service, maintaining a 4.95 star-rating.
• Used GPS systems to optimize delivery routes.
• Secured food to prevent loss and maintain freshness during transport.
• Maintained,organized, clean vehicle.
• Communicated with customers about any delays or issues that may arise during the delivery process via phone calls or text messages as needed.
• Ensured that all deliveries were made within DoorDash allotted time frames (30 mins). Customer Service Representative
Circle K-Brunswick-GA
September 2023 to November 2023
• Provided a positive customer service experience with fast check-out, friendly and courteous service.
• Processed an average of 75+ transactions per day with 100% accuracy,
• Managed customer inquiries and-resolved issues in a timely and professional manner.
• Operated cash register with high accuracy in handling cash and cards, Redeemed stamps and coupons.
• Helped customers locate items, complete purchases and join rewards program to provide loyalty, satisfaction and sales numbers
Banquet Server
Sea Palms Resort-Saint Simons Island, GA
November 2017 to September 2018
• Delivered consistent and high-quality service for weddings, corporate events, and servicing up to 25
+ guests per event.
• Experience with multi-course meal service and knowledge if formal dining etiquette.
• Efficiency in setting up, serving and breaking down lage banquet events of 50+ guests.
• Served trays of appetizers, plated meals, and beverages to guests.
• Ensuring guest satisfaction by addressing any concerns or special requests.
• Maintain composure in a fast-paced environment.
Janitorial Worker
Zero Waste Solutions, Inc. FLETC-Brunswick-GA
February 2016 to May 2018
• General up-keep of the building, including outside around the building, makes certain the buildings are clean and in orderly conditions
• Perform heavy cleaning duties, such as cleaning floors( sweeping, mopping, and vacuuming.
• Washing walls and glass and removing rubbish.
• Service, clean and replenish bathrooms.
• Notifying management of any major repairs or concerns in and around the buildings.
• Emptying trash, sweeping sidewalk areas, ETC.
Education
State: GA
July 2027 to July 2027
High school diploma
Brantley County High School - Nahunta, GA
August 2009 to May 2012
Skills
• Ability to "read" customers.
• Team player with excellent communication and problem-solving skills.
• Basic Math
• Multitasking
• Active listening
• Empathy
• Analytical detail-oriented
• Handle multiple responsibilities simultaneously
• Food handling
• Upselling
• Cash register (9 years)
Contact this candidate