Customer Service, Call center,, Concierge, Administrative Assistant

Dear Ma/Sir

I am writing to express my interest for the position currently available at your company. I am a highly motivated individual with a strong desire to learn and grow professionally. I have gained valuable experience and knowledge through working at hotel and University, which trained and improved my skills. I am also excited about the opportunity to apply my skills and knowledge to a professional setting and contribute to your company's success. Throughout my work experiences, I have gained a strong foundation in administrative skills. including proficiency in Microsoft Office Suite, Canva, Opera, GXP, scheduling, multitasking, team work, and coordination and more. I have a proven track record of delivering results in administrative, customer service and clerical roles. In my previous position as an administrative assistant, Guest service receptionist and Concierge at The Pearle Hotel and Spa Autograph Collection likewise McMaster University, I was able to improve efficiency by 15% by implementing new organizational systems and streamlining processes. Additionally, I have managed to increase customer satisfaction by 20% by following the hotel protocol in the rightful way..

I am confident that my experience, skills, and desire to learn and grow professionally would make me a valuable asset to your team. I am excited about the opportunity to work with a team of professionals and to continue to improve my skills and knowledge. Thank you for considering my application.

Sincerely.

Maryann Ezeja.

RESUME

MARYANN EZEJA

Peterborough, ON K9H

905-***-**** - ***************@*****.***

Proven Guest Service Agent at The Pearle Hotel and Spa Autograph Colection, adept ni customer

service and problem-solving, enhanced guest satisfaction through effective conflict resolution and

upseling services. Demonstrated strong work ethic and adaptability, exceling ni a fast-paced hospitality environment. Achieved notable revenue increase by mastering guest services and administrative support. Organized and dependable candidate successful at managing multiple priorities with apositive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

SKILLS

• Customer Service

• Highly Adaptable

•Strong Work Ethic

• Effective problem solving

• Excellent Multitasking

• Team player mentality

• Hospitality

• Detail-oriented approach

• Administrative Support

WORK HISTORY

12/2021 to Guest Service Agent

The Pearle Hotel and Spa Autograph Collection - Burlington, ON

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

• Collected room deposits, fees, and payments.

• Maximized revenue yb upseling rom upgrades and additional services.

• Handled cash transactions accurately, balancing daily reports at the end of each shift.

• Answered guest inquiries and provided information regarding hotel services and amenities.

• Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.

• Participated in ongoing training programs to stay current on industry trends and best practices in hospitality services.

05/2023 to Concierge

McMaster University - Burlington, ON

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

• Provided exceptional customer service ot diverse clientele, fostering an atmosphere of inclusivity

and respect.

• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Contributed to a positive work environment by maintaining a professional demeanor at all times.

EDUCATION

06/2024 High School Diploma: Science

St. Ignatius of Loyola Catholic Secondary School - Oakville,ON LANGUAGES

English

Native or Bilingual

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