It Technical Manager

RHONDA HAMILTON

Albany, OR ***** C: 541-***-**** *******@*****.***

SUMMARY

Experienced IT professional with a strong background in technical support, systems analysis, and cloud infrastructure management. Proven track record in resolving complex IT issues, implementing strategic technology solutions, and providing exceptional customer service. Adept at troubleshooting, software installations, and collaborating with cross-functional teams to deliver efficient technical solutions. Skilled in managing high-impact customer issues while maintaining system functionality and enhancing business processes.

PROFESSIONAL EXPERIENCE

IT Administrator

Marion Ag Service Inc., St. Paul, OR May 2021 – Nov 2024

Led IT infrastructure upgrades and cloud migrations, including SharePoint and O365 integration with multi-factor authentication, security, and automation.

Managed and resolved complex technical issues, ensuring system uptime and availability for mission-critical operations.

Provided detailed documentation, user support, data protection, and training to maintain high system functionality.

Developed processes for reviewing, testing, and documenting with SOPs.

Conducted Homeland Security audits.

Collaborated with R&D and external vendors to implement modern security measures, including Fortinet Firewall solutions.

Managed cloud-based solutions using AWS, improving system scalability by 30%.

Assist with network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.

Negotiated contracts and maintained relationships with IT vendors, ensuring cost-effective procurement of software, hardware, and services.

Business Support Analyst / Desktop Solution Tech

Samaritan Health Services Inc., Corvallis, OR March 2019 – May 2021

Resolved over 6,000 technical incidents annually, supporting hardware, software, IT support, and network issues.

Collaborated with R&D and internal teams to ensure seamless system functionality.

Developed technical documentation and provided end-user training to enhance IT service delivery.

Develop comprehensive user documentation to enhance system understanding and usability.

Maintain system security and ensure compliance with IT policies.

Diagnose and resolve desktop, software, and hardware issues.

Install, configure, and update operating systems, applications, and hardware to meet user and organizational requirements.

Perform system imaging, backups, and restorations to ensure business continuity and quick system deployment.

Workstation Support Specialist

Oregon Cascades West Council of Governments, Albany, OR September 2016 – March 2019

Delivered technical IT support and systems analysis for 200+ employees.

Managed installations and upgrades for critical state systems, ensuring compliance with regulatory standards.

Proactively identified and addressed potential system vulnerabilities, maintaining high uptime and security.

IT Manager

Kraemer's Nursery Inc., Mt. Angel, OR January 2009 – December 2015

Spearheaded ERP system upgrades and network infrastructure improvements.

Led strategic IT planning efforts, optimizing system performance and efficiency across the organization.

Managed technical support teams to provide responsive and effective solutions for critical IT support issues.

Directed the implementation, maintenance, and optimization of IT systems, infrastructure, and applications to meet organizational objectives.

Managed end-to-end project lifecycles, including planning, budgeting, execution, and evaluation for IT-related initiatives.

Software Administration / Application Support Department Manager

Hart's Nursery of Jefferson Inc., Jefferson, OR January 2002 – December 2009

Oversaw all production and sales software, ensuring accurate and up-to-date data.

Managed production inventory and resolved desktop application issues.

Collaborated with department personnel to develop procedural methods for addressing technical challenges.

Trained employees on database usage and functionality.

Conducted data entry and data collection to maintain database integrity.

Analyzed information and evaluated results to determine optimal solutions for resolving problems.

EDUCATION

AWS Cloud Institute

Cloud Practitioner/Developer certification completed 100+ hands-on labs.

Relevant coursework in data structure, Python, AWS AI/ML tools, and network security.

High School Diploma

Jefferson High School, Jefferson, OR

SKILLS

Cloud Infrastructure Management (AWS) and cloud-based solutions.

Technical Troubleshooting and comprehensive IT support.

Problem-Solving Skills with a focus on delivering optimal solutions.

Self-motivated with a proactive approach to tasks and challenges.

Advanced knowledge in Information Technology Systems and Process Development.

Exceptional Interpersonal and Communication Skills, including stakeholder presentations and cross-functional collaboration.

Software Installation & Configuration (O365, cloud services).

Proficient in collaboration tools like Slack and Microsoft Teams.

Programming experience in Python, HTML, and CSS.

Business Analysis and Public Administration.

Knowledge of Mainframe Systems and legacy system integration.

Business and Systems Analysis for IT projects.

Background in IT Operations, Project Management, and Strategic IT Planning.

Proficient in System Documentation and delivering User Training.

Customer Relationship Management with a focus on SLA adherence.

Asset and Software Management.

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