Call Center Information Technology
Resume:
Mary Quillen
************@******.***
Hohenwald, TN 38462
**********@************.*******.***
Work Experience
Unit Secretary
Maury Regional Medical Center - Columbia, TN
March 2009 to February 2012
I was responsible for ordering all procedures, test, lab orders, given by each doctor. Responsible for putting all necessary information when patient was admitted and for preparing discharge instructions, sitting up any doctors visit after discharge. Order supplies for office, nursing, and any equipment repair or products needed for equipment. I answered all call lights from patient and kept the nursing staff aware of patient concerns or needs. Answered all incoming calls and worked directly with all Physicians to ensure all patients tests, dietary guidelines and preparation for any surgeries. Owner/Operator
High Forest Exam Services - Hohenwald, TN
June 1995 to January 2009
I worked as an Independent Insurance Examiner. I set my own appointments, processed all paperwork, blood, urine and EKG’s, and had them ready for shipment the next day Licensed Insurance Agent
State Farm - Hohenwald, TN
January 1992 to August 1995
I sold life, health, home and auto. I was paid more if I met the quota that I was given. I was awarded several trips for surpassing their quotas. I worked with public daily, taking payments daily, filing claims for clients, calling clients to do updates on policies and taking the opportunity to show what products they did not have. I enjoyed working with the clients and knowing I had helped them Supervisor
Genesco - Hohenwald, TN
March 1973 to December 1993
I started with a production job, sewing different kind of shoes. I was promoted to Supervisor. I was required to keep adequate number of employees, produce a set number of shoes daily, train employees, order thread, baskets and other items necessary to accomplish my daily numbers Education
One week course requirement for Insurance License in Life, Health, Property and Casualty
State Farm at Murfreesboro, Tennessee - Murfreesboro, TN February 1992 to February 1992
12 month course in Business Administration and Medical Transcriptions also Phlebotomist
Columbus State Community College - Columbia, TN
January 1990 to December 1991
Skills
• Hospital Experience
• Medical Terminology
• Transcription
• Vital Signs
• Medical Records
• Medical Scheduling
• Order Entry
• Medical Office Experience
• Computer Operation
• Insurance Verification
• Multi-line Phone Systems
• Clerical Experience
• Front Desk
• Equipment Repair
• Microsoft Office
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