Administrative Assistant Customer Service
Resume:
EMPLOYMENT HISTORY
Customer Service Representative - Order Fulfillment, Kinetic Concepts Incorporated (KCI), San Antonio APR 2004 - AUG 2024
Records Management, Radiology Associates, Corpus Christi SKILLS
Data Analysis Customer Support
Process Improvement Documentation Management
Problem Solving
EDUCATION
2006 - 2007
Certified Clinical Medical Assistant, National Institute of Technology, Houston Completed all 12 courses with a 4.0 and graduated with honors. 1977 - 1978
General Education, Robert E Lee High School, Tyler, TX Completed and graduated all general education classes with passing grades. 1974 - 1977
General Education, Sam Rayburn High School, Pasadena, TX Studied general education with an emphesis on English and Biology. Excelled in extracurricular activities including Varsity Cheerleading and Varsity Track HOBBIES
Love music, singer/songwriter for over 20 years with two complet 6819 S T St, Fort Smith, 72903
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KARLA HASWELL
ADMINISTRATIVE ASSISTANT
PROFESSIONAL SUMMARY
Administrative Assistant with 20 years of extensive expertise in data analysis, customer support, and process improvement. Demonstrates exceptional problem-solving skills, having managed and optimized records management and customer service operations. Committed to fostering efficient cross-departmental communication and enhancing operational workflows through innovative documentation management and strategic collaboration. Verified insurance details across multiple systems, ensuring eligibility accuracy. Coordinated with cross-functional teams to streamline order processing. Facilitated smooth communication between departments, optimizing workflow, After checking that patient’s clinical documentation conforms to the patient’s insurance benefits I schedule delivery of the equipment. Managed daily test scanning and database entry for patient records, enhancing data accuracy. Streamlined insurance billing info retrieval, improving processing efficiency. Utilized multiple software platforms for organized data storage and access. Resolved data discrepancies, ensuring compliance and reducing errors. Contributed to efficient records management, supporting operational excellence.
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