Customer Service French Bilingual
Resume:
Morgan K. Kamalandua
*** ******** **** ** ***** Park Village, Manggahan, Pasig City
***************************@*****.***
CAREER OBJECTIVE
To secure a position in a stable organization where my work experiences will be challenged and my skills will be used for customer’s satisfaction.
LINGUISTIC SKILLS
French: Native
English: fluent
WORK EXPERIENCES
Dec. 2021 up to date : French Bilingual CSR, INTELASSIST INC.
* Managing variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently. Maintaining daily records of all sales transactions;focused on achieving success and increase productivity through improvements in operations.
Sept - Dec. 2021 : Waw Asia/ QA Audio Role/ Utter2 French Canadian Project.
*Audio Transcription, vector of noise to QA
April -Sept 2021. French Bilingual CSR, TELUS International, Philippines.
*Providing support to customers about different client’s products via calls, emails. Helping customers in buying, creating, and managing domain and websites.
2019 to date: French-English Freelancer, Philippines
*Translation of documents French-English and vice-versa. Interpretation French-English vice-versa.
2016-2019. French Bilingual Help desk Specialist, Orange telecommunication, RD Congo
*Answer incoming calls, chats and emails concerning technical concerns on mobile phones, computers and laptops; Initiate activation, portability, networks, and configuration of mobile phones; unlock mobile phones; change IMEI; restore phone files; troubleshoot computers and laptops.
2008-2016: Customer service agent Vodacom Congo.
*Answer incoming calls in technical domain related to the mobile phone (activation, portability, networks, and configuration), television (decoder evasion), internet (network and connectivity) and home phone (network, setting). Corporate Product sales.
- Administrative tasks management.
2003-2008: Maintenance officer for electric ovens at the cookie factory candy Kinshasa (Democratic Republic of Congo).
*Maintain and monitor electric ovens operation with daily, weekly and monthly reports to the management Team.
EDUCATIONAL BACKGROUND
2002: Electromechanical Engineer diploma at Institute of Applied Technics (ISTA/Ndolo) Democratic Republic of Congo
1994: Diploma in industrial techniques general mechanical option at the Institut Technique Industriel kitomesa (Democratic Republic of Congo).
TRAININGS AND SEMINARS
February 2003: Training Maintenance of Electric ovens.
July 2008: Training on mobile network customer services. April 2010: Renewable Energy "Solar energy" .
October 2012: Training on Thermal machines (gasoline and Diesel engine). May 2014: Training Call Center.
COMPUTER SKILLS
Word, Power Point, Excel, SAP
QUALITIES
Skills: Team work, active listener,fast learner, customer orientation.
CHARACTER REFERENCES
Pierre Lulendo, Administrative Assistant, Treasury, Democractic Republic of Congo, +243*********
Hugues V Tandioy, French Bilingual Procurement and Accountant Specialist, Manulife Philippines, MBPS. Conctact number: +639*********
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