Customer Service Representative
Resume:
Giba Djiba konneh
Industrial Designer
Bronx New York 10453
Apt 4 E
*******@*****.***
SKILLS
● Excellent communication and presentation skills
● Ability to multitask
● Prioritize
● Team player
● Time management
● Customer Service Manager
● Problem Solving
● Leadership
● Creativity
● Critical Thinking
● Attention to detail
EXPERIENCE
Wendy’s,
Serving Customer/Taking Payments
Brooklyn, New York
September 2024 - PRESENT
● Providing quality customer service and ensuring that customers receive their orders in a timely and efficient manner.
● Taking orders from customers
● Preparing food, including assembling and cooking items
● Operating equipment such as grills, fryers, and cash registers
● Maintaining cleanliness standards throughout the restaurant
● Restocking supplies and ingredients
Aminata and Son Inc
Customer Service Representative
Monrovia, Liberia
January 2017 - September 2019
● Manage large amounts of incoming phone calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communications
Melior Oil Liberia
Customer Service Representative
Monrovia, Liberia
June 2013 - August 2016
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
EDUCATION
Monrovia College Industrial Training School,
Monrovia, Liberia
High School Diploma
September 2006 - June 2007
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