Customer Service Agent

Marvin Malone

McDonough, GA ***** • +1-678-***-**** • *************@*****.*** • WWW: Bold Profile

Professional Summary

Family-oriented, attention to detail and caring. Cultural and diversity awareness individual Focused on group and individual growth along with company prosperity. An individual with a win-win mentality for the betterment of individuals and company arena. Skills

• Customer service

• Strong work ethic

• Attention to detail

• First aid

• Team collaboration

• Hospitality service expertise

• Time management

• Professional appearance

• Safety procedures

• Emergency procedures

• Cultural awareness

• Passenger assistance

• Interpersonal communications

• Emergency situations management

• Problem-solving

• Flight safety

• FAA regulations

• Conflict resolution

Work History

Flight Attendant, 10/2015 to Current

Delta Airlines Inc – Atlanta, GA

Red Coat Customer Service Agent, 12/2008 to 10/2015 Delta Airlines,Inc – Atlanta, IL

Assist colleagues with passenger discrepancies, solve customer service issues, rebooking hotel accommodating, etc. Ground Security Coordinator and Conflict Resolution Officer. Liaison with the Operation tower for operations excellence.

Education

Master In Business Adminstration: Business Administration, 11/2015 University of Phoenix - Atlanta, GA

Bachelor In Healthcare: Health Care Administration, 10/2013 University of Phoenix - Atlanta,GA

Affiliations

University of Phoenix Ethics Society

Honors Society

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