Office Assistant Customer Service
Resume:
**************@*****.***
OLIVIA FORDYCE
PROFILE
Motivated and service-oriented individual seeking a position to support educational goals and career development. Recognized for strong ability to follow directions, maintain cleanliness, and complete tasks with precision and efficiency. Core strengths include being a hard worker, competent organizer, independent thinker, and fast learner. Achieved top-five placements in the Ohio SkillsUSA Welding Sculpture Competition in both 2015 and 2016, demonstrating creativity, technical skill, and dedication to excellence.
ACTIVITIES AND INTERESTS
WORK EXPEREINCE HIGHLIGHTS
Science
Cooking
Reading
Drawing
Painting
Musical Instruments
Gardening
Cashier
Westside Liquor Sartell, MN
2024-2024
As a Liquor Store Cashier, provided outstanding customer service by assisting patrons with product selection, answering inquiries, and ensuring a positive shopping experience. Efficiently processed transactions, including cash, credit, and debit payments, while maintaining accuracy and adhering to store policies. Verified customer identification to ensure compliance with local and state alcohol sales regulations. Maintained a clean and organized checkout area, restocked shelves, and monitored inventory to support smooth store operations. Demonstrated problem-solving skills by addressing customer concerns and escalating issues when necessary. Collaborated with team members to achieve sales goals and uphold a safe, welcoming environment for customers.
Transportation Office Assistant
Tri-Cap Waite Park, MN
2024-2024
Dedicated Transportation Office Assistant with experience supporting operations in low-income community transit services. Skilled in coordinating schedules, managing dispatch communications, and maintaining accurate records to ensure efficient transportation services. Proficient in assisting with administrative tasks, including data entry, report preparation, and customer inquiries. Adept at addressing passenger concerns and providing clear information about routes, schedules, and services. Recognized for strong organizational skills, attention to detail, and a dedication to improving accessibility and mobility within the community.
Pipefitter/Welder
Dayton Local 162 Union Dayton, Ohio
2019-2020
Experienced Pipe Fitter and Welder with a strong background in assembling, installing, and maintaining piping systems for industrial and commercial projects. Skilled in reading and interpreting blueprints, schematics, and technical drawings to ensure precise pipe layout and alignment. Proficient in various welding techniques, including MIG, TIG, and arc welding, to fabricate and repair metal components to high-quality standards. Adept at performing pressure tests, troubleshooting system issues, and adhering to safety protocols to ensure reliable and efficient operation. Recognized for strong problem-solving abilities, attention to detail, and commitment to meeting project deadlines.
Receptionist/HR Assistant
Trotwood Madison City Schools Trotwood, OH
2018-2018
Organized and professional School Receptionist and HR Assistant with experience managing front-desk operations and supporting human resources functions in an educational setting. Skilled in greeting visitors, handling inquiries, and maintaining a welcoming environment for students, staff, and parents. Adept at managing schedules, coordinating meetings, and maintaining confidential records with accuracy and discretion. Experienced in assisting HR processes, including onboarding, payroll preparation, and maintaining employee files. Proficient in multitasking, problem-solving, and using office technology to ensure smooth daily operations. Recognized for excellent communication skills, attention to detail, and a commitment to fostering a positive and efficient workplace.
KEY SKILLS
Welding Expertise – Proficient in MIG, TIG, and arc welding techniques, with experience in fabricating and repairing metal components to high standards.
Pipe Fitting Skills – Skilled in assembling, installing, and maintaining complex piping systems, including reading blueprints and ensuring precise alignment.
Customer Service – Strong interpersonal skills with experience assisting clients, passengers, and employees in a professional and respectful manner.
Office Administration – Proficient in managing schedules, maintaining records, coordinating meetings, and utilizing office technology for efficient operations.
HR Support – Experienced in onboarding, payroll preparation, and maintaining confidential employee files with attention to detail and discretion.
Transportation Safety – Knowledgeable in operating vehicles safely, adhering to traffic laws, and ensuring passenger comfort and safety.
Problem-Solving – Adept at identifying and resolving issues in both technical and administrative roles, ensuring efficient and effective outcomes.
Multitasking and Organization – Highly organized and capable of managing diverse responsibilities across technical, administrative, and customer-facing roles.
EDUCATION
Welding
April 2014-May 2016
Miami Valley Career Technology Center -Clayton OH.
High School Diploma
Trotwood Madison City Schools-Trotwood OH
Graduation May 2016
References Available upon request
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