Customer Service, assistant manager Big Y Floral Dept.
Resume:
Leslie Ritchie
Danbury, CT *****
******************@******.***
Work Experience
Teacher Assistant
Green Chimney’s School, Brewster, NY - Brewster, NY January 2023 to May 2023
Worked with students and teachers in all aspects of a classroom setting. Most students have a great opportunity to be themselves and work at there speed. A very good school who perform the needs to these students.
Dietary Aide /server
Meadow Ridge Retirement Community - Redding, CT
July 2021 to March 2022
Served food to elderly in dinning room setting, made food trays for every meal, order meals from kitchen, dishwasher companionship to the residents.
Assistant Manager / Flower Department
Big Y Food Markets - Monroe, CT
July 2019 to May 2021
Managed the flower department. Made flower arrangements, displayed plants and floral products Ordered vases, flowers, indoor & out door plants, fall & Christmas items both indoor & outdoors, and anything else including balloons, weddings proms . Customer service always with a smile, phone, orders, special events, holidays.
Paraprofessional Tutor Special Ed Aide in classrooms for every subjects Danbury Public Schools District - Danbury, CT
April 2005 to February 2018
Paraprofessional, Aide, Special Ed
Assisted in many classrooms, teaching a Reading Program, Math program, planned holiday projects. Assisted in all classroom activities, Writing, reading, math, science, vocabulary logs lunch & recess duty. Floral Designer/Customer Service
Stew Leonard's - Danbury, CT
April 2005 to March 2011
Working all aspects of flower department, customer & phone, customer service, design weddings, everyday arrangements processing flowers, pricing helping customers even if doesn’t have to do with flowers!
Education
Associate's degree in Floriculture/Horticulture
SUNY Cobleskill - Cobleskill, NY
January 1983 to June 1986
High school diploma
Byram Hills High School - Armonk, NY
August 1978 to June 1981
Skills
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Sales (10+ years)
• Computer skills (10+ years)
• Retail sales (10+ years)
• Floral designer & managing, buyer (10+ years)
• Food Service (2 years)
• Arts & Crafts (10+ years)
• Cooking (10+ years)
• Server of food (10+ years)
• Animals, bugs gardens birds nature (10+ years)
• Tutoring (10+ years)
• Organizational Skills (10+ years)
• Event Planning
• Teaching (10+ years)
• Typing
• Kitchen Experience (10+ years)
• Math (10+ years)
• Microsoft Excel
• Basic Math
• Food Preparation
• Writing Skills
• Experience with Children
• Phone Etiquette (10+ years)
• English
• Office Management
• Childcare
• Meal Preparation (10+ years)
• Dietary Aide Experience (2 years)
• Senior Care
• Caregiving
• Cleaning Experience
• Time Management
• Communication skills (10+ years)
• Computer literacy
• Gardening (10+ years)
• Merchandising (10+ years)
• Customer service
• Special Education (6 years)
• Classroom Management
• Experience Working With Students
• Autism Experience
• Toddler Care
• Public Speaking
Certifications and Licenses
Certified para professional tutor
August 2005 to Present
Para professional certification
Assessments
Home health aide skills — Proficient
March 2022
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Completed
March 2022
Knowledge of proper food and equipment handling safety measures Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Worked six years at Stadly Rough Elementary school Danbury, CT Math & class room para in all subjects k-5
Transferred to South Street Elementary school for six more years teaching a reading program in small groups as well addition two First Grade Classrooms in all aspects of First grade, I have planned class trips, worked with kids on holiday crafts for seasonal gifts, planned certain work packets approved by Head Teacher and keep logs on daily based of each student I work with so it will help with discussion of students who have other issues or have improved since a certain date? I love to work with the kids in elementary school
It’s great to see the light bulb go off in there heads when they finally get something you’ve been working on for some time .
Besides having the background in the floral industry I have included this in my work with the children as well as working in flower shops ?
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