Customer Service Support
Resume:
Humaira Naz
Humairanaz**@outlookcom
** ****** ******, ********, **** 2TB
Profile
A dedicated and customer-focused retail professional with 6 years of experience at Matalan, specialising in delivering exceptional customer service, effective communication, and a high level of organisational skills. Currently studying an Access to Health Sciences Diploma with a strong interest in transitioning into the healthcare sector. I posses excellent active listening skills, a positive attitude, and a passion for learning new concepts. I am an adept at using computers and managing tasks efficiently in fast-paced environments.
Experience
General Sales Assistant, Matalan
October 2018 - Present
I have gained extensive experience in customer service, sales and store operations. My responsibilities include, providing excellent customer support, managing stock, processing transactions, and maintaining a well-organised and visually appealing store. I developed strong communication, organisational and problem-solving skills, and consistently meet sales targets while ensuring a high level of customer satisfaction. My experience working effectively with teams, training new staff, and handling various tasks in a fast-paced environment has prepared me to transition into a non-clinical role within the healthcare sector.
Volunteer, Riverside Nursing Home
January 2018 – March 2018
I played a supportive role in enhancing the lives of the elderly residents and assisting the care team with daily operations. One of my key responsibilities was providing companionship to the residents, engaging them in conversation, and participating in recreational activities such as games, arts and crafts, and group exercises. I also assisted with feeding the residents during mealtimes. These tasks required patience, attentiveness, and a compassionate approach, as some residents had specific dietary needs or mobility challenges.
Fundraiser Volunteer, Penny Appeal
2017-2018
My responsibilities included assisting with fundraising events, where I helped organise and promote initiatives to raise awareness and donations. I also supported the distribution of resources to those in need, ensuring that items were delivered to the right individuals in a timely manner. Through this role, I developed strong organisational, communication, and team collaboration skills while directly contributing to the charity’s success.
Volunteer, British Heart Foundation
2016-2017
I took on a variety of roles that allowed me to contribute to the charity’s mission while gaining valuable retail and customer service experience. A key responsibility was assisting with the day-to-day operations of the store, ensuring it was a welcoming and well-organised for customers. I helped maintain the shop floor by pricing new stock and ensuring that displays were neat and visually appealing. I also helped process transactions at the till, handling cash and card payments and processing new gift aid forms.
Education
September 2024 – June 2025
Access HE Health Professions Diploma Hopwood Hall College Middleton
September 2013 – June 2018
5 GCSEs including Math, English and Science
Skills
Empathy and Compassionate Calm and Reassuring Communication
Organisation Problem-solving Active Listening
Teamwork Multitasking Computer Literate
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