Customer Service Administrative Assistant

OSWALD COOMBS JR

204-***-**** ********@*****.***

SUMMARY

Proactive Administrative Assistant with a strong background in Customer Service and Sales. Demonstrated ability to manage tasks in fast-paced and high-volume environments. Skilled at maintaining communication, multitasking, and performing under pressure. Proficient in Microsoft Office Suite and adept at working both independently and

Collaboratively.

Customer Service Time Management Communication Multitasking Attention to Detail Fast-Paced Environment Administrative Support Technologically Advanced

PROFESSIONAL WORK EXPERIENCE

Purolator Inc., Clerical –Depot Support Representative - [ 2023 - 2024 ]

Provided multidisciplinary support across various departments, enhancing overall operational efficiency. Flexibility: Trained into six different departments covering multiple roles. Result: Contributed to consistent workflow during peak holiday seasons. Adaptability: Adapted quickly to new departments and roles as required. Result: Played a critical role in mitigating staffing gaps.

Gardewine North, Trailer Maintenance Coordinator - [ 2020 - 2021 ]

Coordinated trailer maintenance tasks to ensure smooth and efficient operations within a high-volume environment. Customer Service: Provided exceptional customer service for trailer maintenance inquiries. Result: Increased customer satisfaction through prompt and efficient service. Problem-solving: Resolved real-time issues such as flat tires and burnt-out lights. Result: Maintained operational efficiency by ensuring trailers were ready for use.

Time Management: Ensured the completion of annual safety inspections for 3200 trailers. Result: Achieved compliance with safety regulations and minimized fleet downtime.

City of Winnipeg-311, Customer Service Coordinator - [ 2016 - 2020 ]

Oversaw customer service operations, focusing on data entry and meeting customer requirements. Attention to Detail: Conducted accurate data entry for various inquiries. Result: Ensured accuracy in customer requirements. Communication: Utilized active listening to cater to customer needs. Result: Ensured seamless services and customer satisfaction.

Hub Computer Solutions Inc., Business Development Manager - [ 2014 - 2016 ]

Drove business growth through strategic customer retention and team management.

Sales: Led a sales team to reacquire former customers. Result: Achieved growth in sales and customer base. Leadership: Managed two employees to meet sales targets. Result: Ensured team performance.

MTS Allstream Inc, Customer Service Representative - [ 2007 - 2014 ]

Handled inbound and outbound calls for sales and service with effective communication.

Multitasking: Balanced multiple tasks while maintaining service excellence. Result: Improved customer service efficiency and response times.

Teamwork: Collaborated effectively with a dedicated sales team. Result: Enhanced team cohesion.

EDUCATION

Business Administration Degree, Red River College

TV/Radio Broadcasting Diploma, Academy of Broadcasting Corporation

Sales Training Diploma – Honors, Dale Carnegie Sales Training

Certified Open Water Scuba Diver, P.A.D.I. (Professional Association of Diving Instructors)

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