Customer Service Data Entry

Danyetta Harrell

Clinton, MS *****

****************@*****.***

+1-601-***-****

Professional Summary

Customer service oriented professional with strong leadership skills; facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to assure consistent quality.

Maintain and ensure patient privacy and confidentiality.

· Academic Honors Recognition.

· Adept at managing time, coordinating details, and balancing competing demands.

· Effective problem solver, able to assess needs and identify solutions.

· Maintain accurate data to ensure details are not overlooked.

· Video Communication Platforms – Zoom, Skype, MS Teams, and Google Meet.

· Microsoft Office Applications – Word, Excel, PowerPoint, Outlook, Access, and Publisher; Type 45 WPM.

Work Experience

Advisor II Consumer Service

Concentrix-Remote

October 2021 to Present

· Answering in bound phones, fielded inquiries, found solutions, and placed out bound calls.

· Located and researched information using multiple systems, applications, and technologies.

· Completed extensive data entry of calling information within the company computer system, helping to ensure organization and increase effectiveness. Full Time Student

Ultimate Medical Academy-Clinton, MS

February 2021 to July 2022

· Navigated new technology, accessed online computer systems, and utilized available resources.

· Developed, managed, and maintained a budget effectively.

· Remained self-directed and took actions necessary to accomplish academic goals. Assistant Manager / Customer Service

Family Dollar-Clinton, MS

October 2014 to October 2021

· Oversaw store operation, cash receipts, merchandising, layout, product inventory, and record keeping.

· Hired, supervised, and trained personnel, enforced company policies and procedures, and developed effective employee relationships to ensure quality customer service.

· Processed transactions, accepted payments, ensured accuracy of cash drawers, and made bank deposits.

· Worked as part of team and led by example to ensure quality customer service and a positive atmosphere.

· Performed necessary opening and closing procedures to assure efficient operation. Receptionist

Hinds Community College-Raymond, MS

February 2010 to February 2013

· Notified company personnel of visitor arrival and maintained security and telecommunications system.

· Performed a variety of administrative and clerical tasks to help keep the office organized.

· Managed general administrative activities to ensure efficient day-to-day operations of the office.

· Answered incoming phone calls, scheduled appointments, and maintained files.

· Prioritized and managed workload to meet deadlines and provided professional customer service. Education

Associate of Science Degree in Healthcare Management Ultimate Medical Academy

January 2020 to December 2022

Diploma

Clinton High School

January 2008 to December 2010

Skills

• Business Operations

• Practice Structure

• Leadership & Management

• Medical Administrative Procedures Healthcare Ethics

• HIPAA Compliance

• Accounting

• Payroll

• Appointment Scheduling

• Insurance Verification CMS 1500

• Processing Co-Payments

• UB-04

• Insurance Billing Procedures

• Insurance Claim Cycle

• Medical Terminology Electronic Health Records (EHR)

• Electronic Medical Records (EMR) Health Records Management

• Medical Records Management Human Resource Management

• Organizational Improvements

• Interpersonal Professional Communications

• Computer skills

• Microsoft Office

• Data entry

• Office experience

• Word processing

• Microsoft Word

• Microsoft Excel

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